Administrative Volunteer (Hospice)

Support the heart of hospice - one task at a time.

• Are you ready to put your organizational strengths to work supporting families during some of their most important moments?
• Would you like to take on meaningful office tasks that directly strengthen the care our hospice team provides every day?
• Do you want to step into a role where your reliability, compassion, and attention to detail make an immediate difference for patients and staff?

Volunteers play a vital role in supporting our hospice team by helping keep our office running smoothly and efficiently. This behind‑the‑scenes service includes tasks such as answering phones, organizing admission materials, preparing mailings, assembling volunteer or bereavement packets, and assisting with special projects. Volunteers in this role bring strong communication skills, reliability, and a collaborative spirit. With training and ongoing support, Administrative Volunteers contribute to compassionate hospice care by ensuring our staff and families receive timely, organized, and thoughtful assistance.

See below for full volunteer position description.

This volunteer opportunity is flexible to your own schedule, availability, and level of comfort. No level of commitment is too small.

TITLE

Administrative Volunteer

REPORTS TO

Volunteer Coordinator (VC)/Manager of Volunteer Services (MVS)

DESCRIPTION

The Administrative Volunteer provides support to office personnel through clerical and administrative

functions. An administrative volunteer may assist with answering telephones, filing, making copies, data

entry or helping to create admission packets. An Administrative Volunteer might help with compiling

and mailing Bereavement letters, sympathy cards or the planning of the Annual Memorial Service.

QUALIFICATIONS

The Administrative Volunteer must possess strong communication skills, must be dependable, self

directed, and flexible and have the ability to work effectively as a member of a team. He/ she must have

an understanding of Hospice Services and be willing to participate in peer support/ continuing education

meetings. Additionally, he/ she must:

1. Be at least 16 years of age
2. Provide the following paperwork, co-signed by a parent/ guardian if under the age of 18:
   1. Completed Volunteer Application
   2. 2 References
   3. Code of Conduct Attestation Statement
   4. Signed Permission for Background Check
   5. Signed Permission for Drug Screen
3. Have satisfactory references from employers and/ or professional peers
4. Have a satisfactory criminal background check (as required by state)
5. Successfully complete the Administrative Volunteer orientation

RESPONSBILITIES

1. Assist with assigned tasks, such as, but not limited to:
   1. Answering telephone calls, taking messages, transferring calls, or making calls for staff members
   2. Organizing and compiling admission packets
   3. Copying and filing
   4. Sending, receiving, and distributing faxes
   5. Assembling Volunteer Orientation manuals and in-service packets
2. Participate in Volunteer support or peer groups and/ or training with other Volunteers to the extent necessary to comply with the training requirements imposed by federal Medicare regulations
3. Provide availability and/ or keep up with the assigned task to support office personnel
4. Maintain regular communication with the Volunteer Coordinator/Manager of Volunteer

Services about any changes or concerns regarding current assignment

1. Function within authorized activities according to the individual’s ability, knowledge, and training. Does not assume tasks or decisions which are outside the scope of the Volunteer or are within the domain of other persons, i.e. hospice clinical or office personnel
2. Document and record hours of service on the Administrative Volunteer Activity Log
3. Maintain confidentiality and abide by federal regulations related to privacy practices, e.g. HIPAA
4. Assure compliance with local, state, and federal laws, Medicare regulations, and established personnel policies and procedures
5. Meet or exceed delivery of Company Service Standards and operate under the company’s Code of Conduct
6. Be evaluated annually based on competency and performance by the Volunteer Coordinator/ Manager of Volunteer Services
7. Participate in continuing education and training, including mandatory annual in-services (HIPAA, Emergency Preparedness, Ethics, etc.)