Member Service Representative I

Member Service Representative I Location: Fulton Starting Rate: $19.84 to $24.80 per hour (actual rate will depend on experience) Status: Full Time Position is incentive & bonus eligible AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. What You’ll Do as a Member Service Representative Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions Build relationships by identifying member needs and referring appropriate credit union products and services Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships Partner with internal teams to support member growth and deepen existing relationships Meet or exceed performance and service goals Support onboarding and training for new hires within the financial center; may assist at other locations as needed Accurately document member interactions in the CRM system Perform account servicing and maintenance with attention to detail Maintain compliance with all regulations and policies, including BSA and SAFE Act requirements Actively participate in community engagement initiatives What We’re Looking For Strong customer service and relationship‑building skills Ability to work in a fast‑paced, team‑focused environment Comfort with technology and willingness to support members with digital tools Strong attention to detail and organizational skills Commitment to meeting goals and contributing to team success Benefits & Growth Opportunities At AmeriCU, our Member Service Representative roles are designed for growth—whether you’re starting your career or looking to advance. We invest in our employees and provide opportunities to build a long‑term career. We offer: Competitive Medical, Dental, and Vision plans Health Savings Account contributions Generous Paid Time Off and Paid Holidays 401(k) with employer match after one year Employee Assistance Program Tuition Reimbursement (after one year, full‑time) Company‑paid Life Insurance and AD&D Enhanced Short‑Term Disability coverage Employee appreciation events and a strong team culture #J-18808-Ljbffr