Drop Service Installation Supervisor

Job Description

Job Description

Description:

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

We are seeking a Supervisor of Drop Service Installation to oversee daily field operations, lead installation technicians, and ensure efficient, high-quality fiber service installations. This role is responsible for technician scheduling, training, quality control, inventory management, and coordinating service restoration efforts. The ideal candidate has experience in fiber installation, field operations, and team leadership, with strong problem-solving and organizational skills.

Location: Jackson or Barnesville, GA 

Job Type: Full- time

Schedule: Fixed

Overtime: No

FLSA Status: Exempt

Travel: Yes, throughout the assigned territory 

• Highschool diploma required (College degree preferred)
• > 3 years’ experience in fiber optic ISP operations/construction field
• Strong P.C. and Microsoft Office skills
• Ability to use optical test equipment including fusion splicers and OTDRs
• Safely operate a company vehicle
• Strong communication skills
• Initiative to work remotely with limited supervision
• Strong leadership skills

Responsibilities and Essential Job Functions

1. Connect Drop Service & Installation Responsibilities:

a. Hire and train personnel on service, drop and installation processes, and procedures. 

b. Provide leadership to drop technicians.

c. Ensure all field personnel are outfitted with necessary tools and equipment.

d. Ensure proper processes are in place for maintaining all tools and equipment.

e. Ensure proper inventory management practices are in place for drop and CPE installation materials.

f. Oversee drivers of company fleet and provide leadership of proper vehicle usage and maintenance.

g. Manage drop service technician scheduling.

i. Develop and maintain service and install reporting/dashboards as needed.

ii. Complete EOD reporting requirements

iii. 811 compliance 

iv. Quality control of both in-house and contract drop installation

1. Invoice approval 

h. Manage storm restoration service process

i. Develop and maintain process for damage notifications

ii. Manage service trouble tickets and drop restoration process.

iii. Assist OSP Construction department with troubleshooting as needed.

2. Assist with management of Connect Complete projects

3. Build/maintain positive business relationships with our co-op clients. 

4. Travel to co-op clients as needed.

5. Ensure drop service technicians assist Conexon Service and Installation Managers to maintain positive customer experience

6. Work together with Connect Sales/Marketing team & Co-op clients to determine causes of low performance & provide feedback on how to increase sales & penetration rates

7. Assist with escalated customer complaints/issues as required

8. Support RDOF regulatory field verification

9. Additional duties as assigned

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to walk long distances on a regular basis 
• Ability to bend stoop kneel Crouch or reach as required by job tasks etc.
• Normal office conditions
• Majority of time spent on the computer and phone

Standard Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits