Concierge

Concierge PositionThrough a presence and role in the lobbies and public areas, the Concierge promotes an overall culture of safety, service excellence, and authentic hospitality by providing concierge services to our guests. The Concierge serves as a greeter, screener, and navigator for those entering the hospital and serves as a conduit between patients and Admitting staff or the relevant service line.The Concierge contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary, and Security. In addition, the Concierge demonstrates superb customer service standards while engaging with individuals and assisting them with a caring and compassionate demeanor during their visits to Community Memorial Healthcare.The Concierge works throughout the facility and utilizes mobile devices to facilitate service requests.Required QualificationsRequired:High school diploma or equivalent (GED)Two (2) years of experience in a guest relations/customer service position in a professional environmentBilingual in English and SpanishExcellent written, verbal and oral communication skillsAbility to operate mobile devices and computersPreferred:Bachelor's Degree in Communications or other relatedFour (4) years of experience in a guest relations/customer service position in a professional environmentMulti-language skills including English and SpanishOverviewNationally Recognized. Community Focused.Community Memorial Healthcare is proud to earn the 2026 Outstanding Patient Experience Award™ from Healthgrades, placing Community Memorial Hospital – Ventura among the top 15% of hospitals nationwide and one of only 13 hospitals in Southern California recognized for patient experience excellence. Extraordinary patient care begins with extraordinary teams.View all of our awards and accreditations and learn more about us as you explore career opportunities with a team committed to compassionate, award-winning care.Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.Community Memorial Healthcare BenefitsTo help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That's why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family's health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.Competitive PayShift DifferentialsIn-House Registry RatesFidelity 403(b) Retirement PlanPaid Time OffMedical (EPO/PPO), Dental, & Vision Insurance CoverageVoluntary Worksite BenefitsEmployee Assistance Program Available 24/7 (EAP)Tuition ReimbursementPublic Service Loan Forgiveness (PSLF)Recognition programsEmployee service recognition eventsHome, Retail, Travel & Entertainment DiscountsNational Hospital Week and National Nurses Week celebrationsCommunity Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community. "We are an AA/EEO/Veterans/Disabled Employer"