Senior System Administrator (ConnectWise)

Senior System Administrator (ConnectWise)We are a growing Managed and Cloud Services Provider that is partnered with Microsoft and Google. We empower businesses on their cloud journey by providing expert IT support and innovative solutions. We manage diverse and dynamic IT environments for their clients, from on-premises infrastructure to cutting-edge cloud deployments. Our priority is building strong, lasting partnerships with our clients and foster a collaborative and growth-oriented company culture.Due to expanding revenue, we're seeking a Senior System Administrator (ConnectWise) with previous experience at a MSP handling escalated support and project-based work. You will be a key player in their client support team, providing more advanced technical assistance and proactively managing client IT environments. You will handle a wider range of issues, from initial troubleshooting to deeper investigations and resolutions. You'll be working in hybrid IT environments, managing hardware, software, security compliance, and cloud services.Senior System Administrator (ConnectWise) Responsibilities:Build strong client relationships and be a key technical contact for smaller clients: Develop trust with clients and become their go-to person for technical support.Guide and mentor the L1 support team: Share your knowledge with junior team members to help them grow professionally.Manage and troubleshoot IT systems like networks, desktops, servers, phones, and cloud environments: Take responsibility for solving a variety of technical issues independently.Monitor and improve Azure environments for security, compliance, and cost efficiency: Actively analyze and enhance Azure setups to ensure security, compliance, and cost savings.Use tools like Intune for endpoint management, deployments, patching, and security: Manage and configure endpoints securely with advanced tools like Intune.Handle Level 1, 2, and some Level 3 support requests, focusing on Microsoft systems: Solve a wide range of technical issues, including more complex ones, before escalating them.Lead small to medium projects to improve client security, collaboration, or cost-efficiency: Manage IT projects that enhance clients' IT systems with minimal supervision.Senior System Administrator (ConnectWise) Salary + Benefits:$100,000 – $110,000 (dependent on experience)Health, Dental, and Vision InsuranceParental Leave401(k) with company matchPerformance BonusesMileage ReimbursementCertification Reimbursement