B2B Technical Customer Service Representative / Account Specialist

Job Description B2B Technical Customer Service Representative / Account Specialist Up to $49,920 Base Salary • Germantown, WI Area • 100% Onsite (Premium 1st Shift) Join a prestigious, 75-year-old European-owned manufacturing leader boasting 20+ year average employee tenures Escape high-volume call centers and manage premium accounts in a stable, collaborative, and professional business ecosystem EXPERIENCE 2+ Years of Dedicated Mastery in Manufacturing- or Industrial-Based Client Support is a strict requirement COMPENSATION Up to $49,920 annually ($24.00/hr equivalent) + Guaranteed performance-based pay increase after 90 days SCHEDULE Premium 1st Shift schedule: 8:30 AM – 5:00 PM (Monday through Friday) offering true work-life balance BENEFITS Rapid eligibility (~30 days) for comprehensive Medical, Dental, Vision, Company-Matched 401(k), and Company-Paid Disability WORK TYPE Full-Time, Permanent, W-2 position (100% Onsite role; No remote/hybrid capability) TECHNICAL FOCUS Specialized product support and hands-on troubleshooting workflows for professional-grade industrial equipment and components EDUCATION High School Diploma or GED required (Associate’s Degree in Business, Communications, or related field is a strong plus) LOCATION Germantown, WI area (Must reside within a 45-minute drive of the facility; Convenient to Northern Milwaukee) If you are a resourceful customer support professional who is tired of rigid call-center metrics and wants to leverage your manufacturing acumen in a high-respect, high-stability environment, this position offers the ultimate career home. Our client is a premier, global "house of brands" renowned for professional-grade durability and innovation. They completely reject high-stress, transactional phone queues, choosing instead to focus on "personal touch" service, deep client intimacy, and sustainable, long-term employee growth. Operating out of a pristine, modern business facility, you will be treated as an essential brand specialist and a trusted partner. The company operates a fiercely supportive, people-first culture where individual contribution is celebrated, resulting in an astounding average staff tenure of over two decades. With a 75-year history of economic resilience, world-class benefits, and a strict policy of promoting from within, this company treats its account support team as a vital pillar of its global commercial success. What You Will Be Doing Delivering world-class technical support to premium B2B distributors and industrial end-users, expertly handling inquiries regarding product specifications, application selection, and complex troubleshooting Managing the entire order and return lifecycle, ensuring the flawless data-entry and processing of custom purchase orders, electronic data interchange (EDI) documents, and warranty-related requests Serving as the primary technical liaison between regional Sales Managers, plant Production Schedulers, and the internal Quality Department