Member Programs Coordinator

Job Description

Job Description

Member Programs Coordinator

Tri-County Electric Cooperative (TCEC)

POSITION PURPOSE

The Member Programs Coordinator leads the administration, coordination, evaluation, and continuous improvement of member-facing programs and services. The position uses participation data, member feedback, and industry benchmarks to measure effectiveness, recommend new or improved programs, and retire programs that no longer serve member needs. The position connects program administration with member education, marketing, and outreach to ensure members understand, access, and benefit from Cooperative programs.

JOB DIMENSIONS

Internal Responsibility Coordinates with departments across the Cooperative to administer distributed generation, rebate, and non-residential critical infrastructure programs from application through execution while maintaining accurate program records, participation tracking, and reporting.

External Responsibility Helps members understand, access, and enroll in Cooperative programs through clear education materials and outreach, and evaluates participation and member feedback to improve program effectiveness and member value.

PRINCIPAL ACCOUNTABILITIES

• Models the TCEC Essential Attributes as a regular pattern of behavior and self-awareness. Inspires others to do the same.
• Coordinate the implementation and daily administration of new and existing member programs.
• Recommend the launch, modification, expansion, or retirement of programs based on participation, operational impact, financial considerations, and member needs.
• Coordinate distributed generation, rebate, and non-residential critical infrastructure programs from application through execution while ensuring accuracy and compliance.
• Maintain accurate program records, participation tracking, and reporting.
• Evaluate participation rates, utilization patterns, and program effectiveness to determine which programs provide value to members.
• Analyze program data, trends, and member feedback to guide decisions and measure results.
• Prepare and present findings and recommendations through reports, dashboards, and presentations to leadership.
• Monitor industry trends, emerging energy programs, rate structures, and other opportunities relevant to electric cooperatives.
• Collaborate with the Communications team to develop member education materials that explain program value, eligibility, and enrollment in plain language.
• Lead continuous improvement by identifying gaps, acting on member and frontline feedback, and building processes for consistent administration.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience Bachelor's degree in communications, marketing, business administration, or a related field preferred. An equivalent combination of education and experience may be considered in lieu of a degree. Minimum of two (2) years of experience in program administration, member or customer programs, communications, or a related setting preferred.

Operational / Functional Experience Electric utility or cooperative experience preferred. Experience collecting, analyzing, and presenting program or participation data preferred. Proficiency with iVue, Salesforce, and Microsoft Office products required. Experience with Power BI or a similar data visualization tool preferred. Knowledge of the electric cooperative model, energy programs, rates, metering systems, and utility practices preferred. Ability to learn industry concepts and systems quickly.

Knowledge / Skills / Abilities Ability to collect, analyze, and present data and turn findings into clear recommendations. Demonstrated strategic thinking with the ability to align member programs with departmental goals. Strong project management and organizational skills, with the ability to manage multiple programs and stakeholders. Ability to prioritize multiple projects, meet deadlines, and adapt to changing organizational priorities. High attention to detail and accuracy. A focus on the member experience and a genuine interest in helping members.

POSITION DETAILS

• Position Title: Member Programs Coordinator
• Reports To: Communications Manager
• Employment Type: Full-time
• FLSA Status: Non-Exempt
• Supervisory Responsibility: No
• Financial Disclosure Required: No
• Residency Requirement: Yes
• Position Description Effective Date: July 2026

WHY JOIN TCEC

Tri-County Electric Cooperative is guided by ten Essential Attributes that define how we lead, collaborate, and serve with integrity, accountability, and trust. This role offers the opportunity to make a meaningful impact while supporting reliable electric service for the communities we serve.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. An employee may be required to perform other reasonably related business duties as assigned by the immediate supervisor and/or management as needed. TCEC reserves the right to revise or modify the job description as needed. This job description does not constitute a written or implied contract of employment.