Office Support Supervisor

Office Support Supervisor

Become a champion of hope.

At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose: To provide clerical support and perform related office and administrative duties for the Administrator. To provide supervision and leadership to the clerical staff.

Qualifications/Basic Job Requirements:

• Minimum Bachelor's Degree
• Minimum of three years' experience in word processing and general office procedures and practices or an equivalent combination of education, training and experience
• Advanced knowledge of MS Excel, Word, PowerPoint
• Above average knowledge of public and private behavioral health billing and standards
• Minimum of one year of staff supervisory experience or an equivalent combination of education, training and experience
• Must have a demonstrated history of project implementation, follow thru, and adherence
• Excellent organizational skills
• Ability to work independently
• Excellent oral and written communication skills

Essential Responsibilities:

• Work an eight hour shift five days a week and be available to work additional hours when necessary. Overtime may be required.
• Provide all support services for facility Administrator/Director.
• Ensure that all financial aspects of the campus are in compliance and that required benefits verification, authorizations, and co-pay collections are occurring without incident
• Maintain inventory and order all office, copier and computer supplies.
• Supervise the Medical Records staff, Patient Accounts Representatives Receptionists, and Evening Receptionists, including orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
• Consult with Administrator to develop policies, goals, objectives and procedures for the Clerical Department.
• Serve as a member of the Administrative Team and participate in all team meetings and activities.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management.

Schedule: 8-hour shifts

• Monday - Friday; 8:00am - 4:30pm

Work Location: Rosecrance Crystal Lake

• Onsite

Compensation & Rewards

• Starting salary: $24.61 per hour

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Partnerships:

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.