Assistant Guest Services Manager

Overview We are looking for a hospitality & guest service professional with proven front office management skills to join the team! As the Assistant Guest Services Manager, you will be responsible for supporting the Guest Services Manager in managing front desk, bell services, and PBX operations to ensure unmatched Service Excellence for our guests. Responsibilities Serves as direct support for the Guest Services Manager Assist in the planning, organizing, and developing the overall operations of the guest services department Promptly resolves any guest complaints or issues Leads, trains, and supports guest services team members, including scheduling, coaching, and performance feedback Assists with ensuring payroll accuracy, monitoring labor costs, and ensuring compliance with company policies and regulations Reviews VIP arrivals, special requests, and room assignments daily to ensure a seamless guest experience Monitors guest and homeowner feedback and implements service recovery when needed Maintains high standards of cleanliness, safety, and professionalism across all front office areas Upholds compliance with OSHA, DHEC, and company safety procedures Maintains proficiency in property management systems and other departmental technologies Collaborates with all resort departments to strengthen communication and deliver a seamless guest experience Fosters clear, consistent communication within the department to ensure alignment and efficiency Other duties as assigned Qualifications Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays Previous resort/hotel front desk experience required; front desk management experience strongly preferred Proven success in managing a team Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases) Possesses strong communication skills, both written and verbal Must possess solid decision-making skills Passion for providing exceptional service to guests and team members Proven job reliability, diligence dedication, and attention to detail Teamwork and collaboration Must be able to communicate clearly and professionally with guests, coworkers and supervisors What can you look forward to? Weekly pay Medical and Dental insurance Supplemental insurance plans (ex. Vision, Life, etc…)​ Paid Time Off 401(k) retirement plan with company match Bereavement Leave Jury Duty Pay Employee Assistance Program David L. Brittain Scholarship Program Tuition Reimbursement Resort Accommodations Discount And more! Equal Opportunity Employer We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify. #J-18808-Ljbffr