Global Account Director

Global Account Director Are you a strategic, growth-minded leader who thrives at the intersection of relationship management and revenue generation? Lionbridge is seeking a Global Account Director to lead one of our most exciting and dynamic global client relationships. In this hybrid role, you’ll serve as both a trusted partner and a commercial driver—responsible for deepening executive relationships, hunting for new opportunities, and growing revenue across the account through expanded services, new projects, and greater wallet share. What You Will Do Account Leadership & Strategic Growth Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation. Gain a deep understanding of the client’s business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner. Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth. Revenue Expansion & Business Development Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives. Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend. Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value. Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps. Client Engagement & Relationship Management Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers. Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage. Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential. Service Delivery & Performance Management Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed. Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement. Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention. Market & Industry Leadership Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies. Serve as an industry ambassador, elevating Lionbridge’s position through thought leadership and strategic recommendations. To Be Successful You Will Have Experience: 5+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field. Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion. Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets. Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally. Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred. Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes. Results Focus: Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins. In Return, You Can Expect Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”. A career development path aligned with your skills, ambitions, and growth potential in a global, market-leading company. Our People are Our Pride – Benefits and Perks Competitive compensation based on the value you deliver—not just your prior salary. Estimated Compensation – $150,000-$180,000 USD/year + a competitive and achievable commission plan! Health coverage for you and your family with multiple plan options: medical, vision, and dental, as well as HSA/FSA eligibility. Generous PTO, 10 company-paid holidays, plus floating holidays, paid volunteer days, and your birthday off. 401(k) with company match. Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program for your total wellbeing. HSA wellness contributions and employer-sponsored incentive programs. Professional development support through internal mobility, referral bonuses, and continuous learning. About Us Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we’ve helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Our platform enables a global network of passionate experts to create culturally rich, human-centered experiences. Using the best of human and machine intelligence, we forge connection, clarity, and resonance. Headquartered in Waltham, Massachusetts, Lionbridge has solution centers in 24 countries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Breaking Barriers. Building Bridges.