Senior Product Performance Analyst (Hybrid)

You'll help shape our personal lines product strategy by diagnosing why the line of business is performing the way it is and partnering with state and product leaders to act on what you find. In this role you’ll monitor line-of-business performance, diagnose the drivers behind profitability, growth, and retention trends, and translate competitive and market insight into clear recommendations that leaders can act on. It blends product strategy, financial and market analysis, and hands-on business partnership to support pricing enhancements, new product concepts, and ongoing product health.

We’re looking for someone who’s curious, analytical, and customer focused. Someone who explores issues beyond the surface to understand root causes, connects market dynamics to business outcomes, and helps guide decisions through thoughtful analysis and clear communication.

Position Compensation Range:

$88,000.00 - $145,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

What You’ll Do

• Partner directly with state product managers to diagnose the root causes behind profit, growth, and retention trends — and co-develop the actions to address them.
• Monitor and analyze performance of product lines, agents, and books of business; identify the trends and opportunities.

• Evaluate profit drivers and turn performance analysis into concrete strategy recommendations across profit, growth, retention, and overall book health.
• Track competitor products, pricing, target markets, and program changes; summarize what they mean for our competitive position and where we should respond.
• Produce competitive research using multiple sources of market and performance information; form a point of view and recommend actions to leadership.
• Stay current on competitor rate changes, rating enhancements, and program changes; review filings, rate and rule manuals, and assess the business impact for our lines.
• Partner across pricing/actuarial, underwriting, and claims to pressure-test recommendations and keep products compliant and financially sound.
• Research and shape concepts for new or enhanced products and services, including identifying product gaps and the opportunities behind them.
• Support development of underwriting guidelines and standards; serve as a subject-matter resource on guidelines and contract language as needed.
• Translate insights from pricing and predictive models into product strategy and recommendations.
• May serve as project lead for product and service implementations, using sound project-management practices.

What You’ll Bring

Required qualifications:

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience performing complex financial, actuarial or business analysis.
• Solid knowledge and understanding of customer, business industry, insurance, underwriting guidelines and risk concepts in area of expertise.
• Demonstrated problem-solving and analytical skills to review complex products, and/or lines of business.
• Demonstrated experience making independent decisions.
• Demonstrated experience in project management methodologies, practices, techniques and tools.

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations:

Madison, WI 53783 or Boston, MA 02110.

Travel Requirements
•Up to 10%.

Physical Requirements
•Work that primarily involves sitting/standing.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on us.fitly.work to request a reasonable accommodation.

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