BOTG is hiring Customer Service Representatives in Oriskany, NY area

BOTG is Hiring Customer Service Representatives in Oriskany, NY Area

Seeking Customer Service Representatives to support a leading Insurance Company's Group Life Insurance customer service team. In this role, you will assist customers over the phone by answering policy-related questions, processing requests, and delivering exceptional customer service in a fast-paced environment.

Training

Mandatory In-Person Training

• Onboarding: First 3 days
• Training: August 3, 2026 September 8, 2026
• Nesting: September 9, 2026 September 22, 2026

Training Schedule

• Monday Friday
• 8:30 AM 5:00 PM EST
• 30-minute lunch
• No planned time off is permitted during training and nesting.

Responsibilities

• Handle inbound customer calls regarding employer-sponsored life insurance policies.
• Assist customers with policy enrollment and coverage changes.
• Update or change beneficiary information.
• Explain policy provisions, coverage details, and exclusions.
• Assist customers with continuing coverage after retirement or leaving an employer.
• Provide status updates on customer requests.
• Resolve billing and payment inquiries.
• Process customer transactions and maintain accurate documentation.

Qualifications

• High School Diploma or equivalent required.
• 13 years of customer service experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Comfortable working in a structured, performance-driven environment.

Work Schedule

Following training, work schedules will be assigned based on training performance and business needs.

• Monday Friday
• Operating Hours: 8:00 AM 11:00 PM EST
• Candidates must be flexible to work assigned shifts.

• Progress check scores
• Attendance
• Class participation
• Technical proficiency
• Decision-making
• Adaptability
• Communication and interpersonal skills
• Ownership of learning
• Overall training performance

Remote Work Requirements

• High-speed wired internet connection (Wi-Fi and mobile hotspots are not permitted).
• Quiet, secure workspace suitable for handling confidential customer information.
• Ability to use video during interviews, coaching sessions, team meetings, and virtual training.
• Associates located near the company office may be required to report onsite one day per month or whenever remote work is not possible due to technical or internet issues.

Equipment Provided

The company will provide:

• Laptop
• Dual monitors
• Keyboard
• Mouse
• Docking station

All equipment must be returned within one week after the assignment ends.

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.