Associate Director, Human/AI Creative Technologist

Job description

As the Associate Director, Human/AI Creative Technologist at Kyndryl were seeking creative, curious, empathic systems thinkers who want to tackle complex problems with some of the best technical colleagues in the world. You'll be a part of Kyndryl Vital , which is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses.

Youll be responsible for driving strategic initiatives and creating impactful experiences for the worlds critical systems? You will combine technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life.

*This Role is based in our Dallas, TX office. Candidates must reside in the area or be willing to move there.

Specifically you will be responsible for:

• Human-Centered Design: You will guide large teams in user-centered practices and ensure that complex, multi-touchpoint solutions still address fundamental user needs. You likely have experience creating or approving user experience guidelines and frameworks that others follow.
• Cross-disciplinary Collaboration: You have an exceptional ability to lead cross-disciplinary teams. Youll collaborate with engineering and other departments you orchestrate them. Under your leadership, design, engineering, business, and operations folks co-create effectively. You can resolve conflicts or misalignments between disciplines by refocusing everyone on common goals.
• Innovation: Youll be a thought leader in applying emerging technology to solve design and business problems. You have a forward-looking perspective, anticipating what technologies or trends (like agentic AI, edge computing, blockchain, etc.) might be relevant, and you incorporate that into strategic planning. You encourage a culture of continuous innovation in your team, perhaps by establishing innovation sprints or research initiatives within projects.
• Rapid Prototyping : Using your deep knowledge of prototyping at scale; and while you may not build every prototype yourself, you know what high-fidelity prototyping entails and can set expectations and processes for your teams to prototype efficiently. You ensure that rapid experimentation remains a core part of the project approach, even at large scales or later stages of development, to validate assumptions.
• Human-in-the-Loop Patterns : You will design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control.

Required profile

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with othe

Preferred Professional and Technical Expertise

• 10+ years of proven work in experience design, creative technology, or innovation roles , with at least several years in a leadership capacity, leading interdisciplinary teams and managing senior-level client relationships.
• Experience in multiple industries or a deep focus in one, enabling you to bring a wealth of knowledge to strategy discussions. You might be known for expertise in a field (e.g., smart cities, healthcare innovation, financial tech) which adds credibility when advising clients in that space.
• Proven track record of delivering large-scale design and technology programs in enterprise environments. You understand enterprise requirements (compliance, scalability, global deployment, etc.) and have led projects that navigated these successfully while still innovating.
• Experience in consulting or agency leadership, including responsibilities for account growth or business development . You know how to identify client needs and propose creative solutions, often leading to follow-on work or expanded engagements (this business acumen supports strategic initiative driving).
• Strong familiarity with IT governance, security standards, and system integration at a high level ensuring that any cutting-edge solution proposed can pass enterprise scrutiny and be integrated into the clients ecosystem.
• Experience building or scaling a team or practice. Perhaps you have hired talent, defined team roles, or instituted training programs.

Required Education

• Bachelors Degree in a relevant field (or equivalent demonstrable portfolio of work).

Preferred Education

• Advanced degree or certification in design, HCI, computer science, or related (e.g., MDM, MDes, MFA, d.MBA or equivalent) is a plus.

The compensation range for this position in the US is $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

Company description

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

What we offer

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.