Events Manager

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Senior Event Manager (SEM) is a consummate team player who will manage every aspect of touring events at the facility from the advanced planning stages through the end of the event. The SEM will also book or arrange for other revenue producing events at the facility. The SEM will be the lead for the Event Department, overseeing the Event Manager and occasionally hires, trains, schedules and supervises all event staff in conjunction with the Event Manager. The SEM will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations. This role will pay an annual salary of $50,000-$60,000. Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until July 31, 2025. About the Venue Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually. Responsibilities Oversight and ownership of all front of house, back of house and security matters for events Create event layouts using AutoCAD or similar program Address and recommend actions on relevant personnel matters Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service Develop and implements programs, policies, and procedures for the facility Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Event Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc) Participate and lead various interdepartmental project groups, special projects, and task forces Represent the AGM and/or VP/GM as needed at various meetings Establish and maintain effective working relationships with staff, facility stakeholders and facility users Plan, direct and evaluate the work of subordinates Provide leadership for event personnel Communicate clearly and concisely in the English language, both orally and in writing Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed Complete all duties with a customer service focus through teamwork and dedication Advance of events/shows Assist in the preparation of building to meet the requirements of upcoming events/shows Assist with the completion of pre-show event financial estimates Assist with the completion of post-show event settlements Advise lessees on services available from independent contractors for events In conjunction with leadership, recruit, train, schedule and handle timesheets for payroll of event staff Recommend and evaluate required event staffing levels Coordinate communication between building staff and show staff during load in and load out Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction Inform/train all staff on customer service program, ensuring proper and constant execution Make hospitality arrangements as needed Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly Review emergency planning procedures with all events staff for each event Create and distribute detailed data sheets prior to every assigned event Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properly Coordinate service needs with Food and Beverage department as needed Routinely serve as Manager on Duty Perform all other duties and responsibilities as assigned Qualifications Minimum five (5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting that includes concerts, family shows and other touring events Bachelors degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field Additional years of experience may be substituted for formal education, licenses or certificate Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, AUTOCAD/Vector Works or similar and internet software Possession of, or ability to obtain, a current CPR certificate Possession of, or ability to obtain, a valid drivers license Knowledge of public assembly facility management Knowledge of operational characteristics of events Ability to identify and predict the needs of users of the facility Knowledge of crowd management and control techniques Knowledge of customer service practices Knowledge of principles of supervision and training Demonstrated familiarity with facility use contracts Knowledge of fire and public safety regulations Knowledge of A/V equipment and electronic systems in public assembly facilities Experience with budget preparation and control Familiarity with terminology used in entertainment/convention/public assembly settings Knowledge of relevant federal, state and local regulations Strengthened by Our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.