Customer Service Coordinator

Customer Service Coordinator

Brand: Essilor and Subsidiaries Location: Youngstown, OH, US, 44512 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION GENERAL FUNCTION The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will be responsible for responding to customer, contract and health plan inquiries. In this role, the Customer Service Coordinator will have a thorough understanding of plan and contract member benefits.

MAJOR DUTIES AND RESPONSIBILITIES Acting as lead person for designated health plans, contracts and customers Answering phone calls regarding order status Communicating claim denials to providers via mail, email or fax Monitoring delayed orders and communicating updates to providers Reviewing prior authorization requests Responding to all inquiries beyond the scope of order status and denial reasons Assisting Group Leads with onboarding new Customer Service Representatives Serving as a product specialist regarding lens styles, materials, options and types; Acting as go-to for product-related questions in absence of a Group Lead Unboxing products, including frame inspections and recording received products into system

BASIC QUALIFICATIONS High School diploma or equivalent 2-3 years' previous related experience and/or training Strong communication skills Microsoft Office proficiency