Administrative Assistant & Customer Care Coordinator

Job Description

Job Description

Administrative Assistant & Customer Care Coordinator Fast- Paced | Growth-Oriented |Directly Drives Company Success Window Depot is a rapidly growing, technology-driven home improvement company specializing in premium windows, siding, entry doors, and bath/shower remodels. We believe that a world-class home improvement experience starts from the very first phone call. We are seeking a high-energy, detail-oriented Administrative Assistant & Customer Care Coordinator to serve as the heartbeat of our office operations. In this role, you won't just perform office tasks-you will own the post-sale customer journey, navigate project logistics, and actively collaborate with our sales and production teams to keep our project pipeline moving seamlessly from sale to installation. Primary Responsibilities (Driving the Pipeline) Concierge Customer Care: Serve as the welcoming voice of the company, providing exceptional communication and tracking customer interactions via our CRM. Project Coordination: Schedule and confirm critical project milestones, including initial technical measures, service visits, and final installations. Pipeline Support: Place proactive outbound calls to customers who recently had a consultation but were unable to move forward, helping to re-engage them in the sales process. Data Management: Maintain hyper-detailed, accurate records of all customer milestones, contract updates, and scheduling changes. Executive Support: Provide comprehensive administrative assistance to the Office Manager and production leadership teams. General Operations: Manage general office workflow, including data entry, high-volume correspondence, and digital filing systems. Secondary Responsibilities (Team Collaboration) Cross-Functional Support: Jump in to assist outbound marketing or lead-generation efforts as operational needs shift. Problem Solving: Anticipate logistical hurdles, track backorders, and collaborate across departments to resolve customer inquiries before they escalate. Dynamic Flexibility: Embrace a growth-minded environment where job duties evolve as our company scales nationwide. Leadership Track: Learn multiple facets of home improvement operations with clear milestones for future management opportunities. Must-Have Qualifications Experience in an administrative support, call center, or customer success environment (prior home improvement or construction coordination is a major plus). Tech Savvy: Strong comfort level navigating scheduling databases, data entry portals, and advanced CRM platforms.Communication Master: Clear, persuasive, and friendly verbal and written communication skills with a clear understanding of the customer journey. Resilience & Focus: A goal-oriented mindset, an exceptional eye for detail, and the ability to handle objections or fast-paced scheduling changes calmly. Reliability: A team-first, accountable professional who takes pride in consistency and doing things right the first time. Compensation & Benefits Competitive Base Pay: $16.00 - $20.00/hour evaluated on experience. Performance Incentives: Monthly KPI bonus potential Retirement Security: IRA savings plan with dedicated company matching contributions. Work-Life Balance: Generous Paid Time Off (PTO) and paid company holidays. Culture: A supportive, fast-paced, and highly collaborative team environment.

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