Assistant Manager

Benefits:

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Hand & Stone Massage & Facial Spa is seeking a driven, hospitality‑focused Sales Assistant Manager to support daily operations, lead the front‑desk team, and drive strong performance across all major KPIs. If you love coaching people, delivering exceptional guest experiences, and hitting sales goals, this role is built for you.

About the Role

The Sales Assistant Manager plays a key role in supporting spa leadership and ensuring the front‑of‑house team consistently delivers results. You’ll help drive membership sales, conversions, upgrades, and retention while maintaining a warm, professional, and guest‑centered environment. This role is perfect for someone who thrives in a fast‑paced, service‑driven setting and enjoys motivating others.

Key Responsibilities

Support the Sales Manager in leading, coaching, and motivating the front desk team

Drive membership sales, rebooking, and service upgrades through strong coaching and daily performance management

Monitor KPI trends and help implement strategies to improve results

Ensure exceptional guest experience from check‑in to check‑out

Assist with scheduling for front desk staff, massage therapists, and estheticians

Maintain a polished, organized, and efficient front‑of‑house environment

Handle guest concerns with professionalism and care

Support daily operations, including opening/closing procedures and spa standards

Qualifications

1–2 years of experience in sales, hospitality, retail, or customer‑service leadership

Strong communication and people‑management skills

Comfortable working with KPIs, sales goals, and performance metrics

High level of professionalism, reliability, and integrity

Ability to thrive in a fast‑paced, guest‑focused environment

Experience in membership‑based or service‑driven businesses is a plus

What We Offer

Competitive base pay + performance bonuses

Membership‑based model with strong earning potential

Employee discounts on services and retail

Supportive, team‑oriented culture

Opportunities for advancement within a growing spa network

Apply Today

If you’re a motivated leader who loves sales, hospitality, and team development, we’d love to meet you. Join us and help elevate the Hand & Stone guest experience.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.