Advanced Medical Support Assistant

Medical Support Assistant

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to any department/service line of the medical center that have a need.

Duties will include but are not limited to:

• Act as the secondary preceptor for new MSA staff.
• Act as a subject matter expert on MSA function/duties
• Fill in as "Acting Lead" when the Lead is absent
• Take over escalated calls from other MSAs
• Assists in training of team members for specific administrative or technical training.
• Participates in team meetings where patient care planning and management of CCAS utilizing VANTS & virtual meetings with contract vendor for coordination of contract Community Care.
• Ability to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Processing and record keeping of inpatient medical records.
• Manual and electronic data entry.
• Providing reception to incoming and outgoing customers and communication.
• Utilizes Microsoft Office software to compile data and formulate reports.

Work Schedule: 0800-1630

Compressed/Flexible: Not Available

Telework: Ad-hoc only

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Available

Permanent Change of Station (PCS): Not Available

PCS Appraised Value Offer (AVO): Not Available