Manager, OTC Portfolio Management

Clorox Is The Place

Clorox is the place that's committed to growth for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.

Your Role At Clorox

Owns the end-to-end health and performance of an assigned portfolio of customers across the Order-to-Cash lifecycle, ensuring delivery of a best-in-class customer experience while driving strong financial outcomes. This role is accountable for monitoring customer performance, identifying risks and opportunities, and driving cross-functional resolution to improve order accuracy, reduce deductions, and optimize cash flow. The OTC Portfolio Manager partners closely with Sales, customers, and internal functions to ensure alignment to commercial terms and delivery of consistent, high-quality service.

In This Role, You Will

• Improve customer experience and service reliability across the OTC lifecycle
• Drive reduction in deductions and dispute volumes
• Enhance order accuracy and billing quality
• Support improvement in working capital performance (DSO, past due, cash application)
• Enable proactive identification of risks and opportunities at the customer level
• Strengthen alignment between Sales, customers, and operations

Customer Portfolio Ownership

• Own the end-to-end performance of an assigned portfolio of customers
• Monitor key performance metrics across the OTC lifecycle, including:
• Order accuracy
• Billing quality
• Deduction trends
• Cash application and unapplied cash
• Ensure adherence to contractual terms and service expectations

Customer Performance Management

• Conduct regular, holistic customer reviews to assess:
• Performance trends
• Risks and issues
• Opportunities for improvement
• Present actionable insights and recommendations to internal stakeholders
• Act as the primary point of contact for portfolio-related OTC performance

Issue Identification & Resolution

• Proactively identify issues impacting customer performance across:
• Order management
• Billing
• Deductions
• Cash application
• Coordinate cross-functional resolution with:
• Order Management
• Billing and Pricing
• AR / Credit
• Supply Chain
• Process & System Integration Managers
• Escalate critical issues and ensure timely resolution

Root Cause Identification & Elimination

• Identify recurring issues and systemic drivers impacting customer performance
• Partner with Process & System Integration Managers to diagnose root causes across systems and processes
• Collaborate with Controls, Data & Billing Integrity team to address data and control gaps
• Drive sustainable solutions that prevent reoccurrence

Customer & Commercial Partnership

• Partner with Sales and Commercial teams to ensure alignment on:
• Customer expectations
• Terms of sale
• Issue resolution priorities
• Engage directly with customers as needed to address performance issues and improve service delivery
• Provide insights to support customer negotiations and relationship management

Performance Monitoring & Insights

• Track and report key portfolio-level metrics, including:
• DSO and past due balances
• Deduction volume and trends
• Billing accuracy impacts
• Cash on account / unapplied cash
• Translate insights into actions that improve customer and financial outcomes

What We Look For

• Bachelor's degree in Business, Finance, or related field
• 58+ years of experience in OTC, AR, Customer Operations, or related field
• Strong understanding of end-to-end Order-to-Cash processes
• Experience working in a cross-functional, matrixed environment
• Strong analytical and problem-solving skills

Preferred

• Experience in Shared Services / GBS environment
• Exposure to BPO or outsourced operations
• Experience working directly with Sales or customers
• Knowledge of ERP systems (SAP preferred)

Hybrid Workplace

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That's why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.] Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

Zone A: $109,400 - $210,000

Zone B: $100,300 - $192,500

Zone C: $91,200 - $175,000

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.