Department Assistant II - Parks

Department Assistant II Parks

LOCATION: City of Pasco, WA On-site

SALARY: $26.07 $31.30 Hourly / $54,225.60 $65,104.00 Annually

JOB TYPE: Regular / Full-Time

UNION STATUS: Non-Union / Non-Represented

FLSA STATUS: Non-Exempt

WORK SCHEDULE: Monday Friday, 8am-5pm

CLOSING DATE: 9/30/2026

THE ROLE:

As a Department Assistant II Parks, you will provide customer service and administrative support for City View Cemetery and the Parks Division. This position assists families, funeral homes, vendors, members of the public, and City staff; coordinates cemetery sales and services; maintains cemetery records; and performs purchasing, payment processing, scheduling, records management, reporting, and general administrative duties.

The ideal candidate will have progressively responsible experience in customer service, administrative support, records management, cemetery operations, sales, or a related field. This role requires compassion, accuracy, discretion, independent judgment, and the ability to provide professional service in situations that may be sensitive, emotional, or time-sensitive.

You will assist families and customers with cemetery property, products, services, fees, policies, and pre-need or at-need arrangements; show available grave plots and niches; prepare and process contracts, permits, deeds, payment documents, memorial layouts, and correspondence; and coordinate burials, inurnments, disinterment's, memorial installations, and other services with families, funeral homes, grounds staff, and contractors.

This position also provides administrative support to the Parks Division, including reception and customer service, correspondence, reports, forms, spreadsheets, meeting materials, files, calendars, project records, purchasing, invoices, purchasing-card documentation, budget and expenditure tracking, community events, volunteer activities, public outreach, and seasonal operations.

REQUIRED MINIMUM QUALIFICATIONS:

Education & Experience

• High school diploma or G.E.D.
• Two (2) years of progressively responsible customer service, administrative support, records management, cemetery operations, sales, or related experience.

PREFERRED QUALIFICATIONS:

• Municipal government, parks, facilities, cemetery, or similar public-service experience.
• Experience assisting grieving, distressed, or dissatisfied customers.
• Experience with cemetery operations, terminology, products, records, or industry practices.
• Bilingual in English and Spanish.

EDUCATION-TO-EXPERIENCE EQUIVALENCIES:

• Associate degree = 2 years of relevant experience
• Bachelor's degree = 4 years of relevant experience
• Master's degree or higher = 5 years of relevant experience

EXAMPLES OF HOW TO QUALIFY:

• High school diploma or G.E.D. + 2 years of relevant experience
• Associate degree or higher in a related field
• 1 year of relevant experience + 1 year of related post-secondary education or training
• Equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities

COMPREHENSIVE BENEFITS PACKAGE:

The City offers a full benefits package for the employee and all eligible dependents covered at low premiums including:

• Medical coverage is available at tiered monthly rates based on plan selection and coverage level. Dental coverage is available at $11.59/month and vision coverage at $6.54/month.
• Basic life insurance paid for by the City and employee sponsored supplemental life insurance
• 12 days of vacation during the 1st year of employment and 12 days of sick leave which are available for use upon accrual.
• 10 holidays, plus each employee receives 1 floating holiday each year.
• Washington State Department of Retirement Systems (DRS), which offers a guaranteed monthly benefit once vesting criteria has been met.
• In addition to DRS, employees may also contribute to a 457 Deferred Compensation Plan, that offers a pre-tax contribution of 4% from the City.
• Other benefits offered: Comprehensive Employee Assistance Program, Tuition Assistance, Flexible Spending Plan, Long-Term Disability, Aflac, and Flexible Schedule, per department approval.

SAFETY/WORK CONDITIONS:

• Duties are primarily performed in an office environment while stationed at a desk using a computer or while standing at the public counter for extended periods of time.
• This position may require interaction with angry, upset, grieving, distressed, or dissatisfied customers.
• This role requires the ability to manage frequent interruptions, organize competing priorities, and meet deadlines while maintaining accuracy, confidentiality, and professionalism.

If you're seeking a fulfilling career that allows you to contribute to a thriving community and grow both personally and professionally, the City of Pasco is the place for you.

Join us in shaping the future and making a real difference and APPLY HERE to submit your application by 9/30/2026.

Please call or text HR at View phone number on click.appcast.io or email View email address on click.appcast.io, with questions regarding employment opportunities with the City of Pasco.

The City of Pasco is an Equal Opportunity Employer dedicated to recruiting and retaining a highly qualified and diverse workforce.

All applicants are considered for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, or any other status protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities to participate in the application and selection process upon request. Individuals who require accommodation must notify the Human Resources Department at the time of application and prior to the closing date by calling View phone number on click.appcast.io.

The City of Pasco is committed to supporting diversity and creating an inclusive environment for all employees.

If your experience does not exactly match each and every qualification, apply anyway! You may be exactly what we are looking for!