PUBLIC AID ELIGIBILITY ASSISTANT

Public Aid Eligibility Assistant

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the Roseland FCRC Office. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the office. Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.

Essential Functions:

• Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the office.
• Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications:

• Requires knowledge, skill and mental development equivalent to the completion of high school.
• Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

This position does not contain "Specialized Skills" (as that term is used in CBAs).