FOH Lead

Overview The FOH Lead is the store manager’s right hand and plays a key role in setting the tone for hospitality and daily operations. This role combines hands‑on service with leadership responsibilities, supporting opening/closing procedures, assisting with training, maintaining product quality, and ensuring smooth flow during busy periods. The FOH Lead helps build a strong, positive team culture and ensures every guest interaction reflects The Buttery’s warmth, quality, and attention to detail. Leadership & Operations Support the managers in overseeing daily operations and serve as Shift Supervisor as needed. Lead the FOH team during service, ensuring accuracy, efficiency, and exceptional hospitality. Assist with onboarding and training new team members, reinforcing service and product standards. Support the managers in upholding brand standards across the store and with personnel. Maintain cleanliness, organization, and readiness at all times. Customer Service & Experience Deliver warm, knowledgeable service while ensuring a smooth, efficient guest experience. Address guest concerns promptly and professionally. Maintain full product knowledge to support strong customer communication. Operational Support Assist with retail inventory management, stock rotation, and supply ordering. Support accuracy in cash handling, POS operations, and daily sales procedures. Uphold food safety practices and maintain a clean, safe environment for guests and staff. Requirements / Qualifications 1–2 years of hospitality or café experience, with leadership or shift‑lead experience preferred. Strong communication and customer service skills. Ability to lead by example with warmth, professionalism, and a focus on quality. Strong organizational skills and ability to multitask in a fast‑paced environment. Adaptability and willingness to support both service and operational tasks as needed. Passion for hospitality, with a love for food, beverage, and creating excellent guest experiences. Team‑oriented, self‑motivated, and committed to a supportive, growth‑minded workplace. What We Offer Career Growth: Opportunities for professional development and career advancement as our café continues to expand. Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it. Employee Benefits: 401k, PTO, Sick Time, Medical/Vision/Dental Insurance, Food/Beverage Discounts and more! #J-18808-Ljbffr