PSC Registration Clerk

PSC Registration ClerkResponsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.Responsibilities:Greet customers appropriately. Treat all customers in a courteous manner.Assists patients with kiosk sign-in, and ensures accuracy of same.Contacts clients to obtain patient orders.Handles customer inquiries.Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.Demonstrates organizational commitment and values of ***.Adheres to departmental and company policies.Reports on time to work, following attendance guidelines.Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification, and a helpful statement.Use established protocols for reporting customer complaints.Ensures that HIPAA Compliance regulations are followed; uses test translation tables.Completes all required training.Assists with stocking of supplies.Other duties as required to meet the customer requirements.Completes special projects as requested by supervisor or manager.Required Skills:One year customer service experience.Keyboard/data entry and PC experience preferred.Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.Demonstrates good organization, communication, and interpersonal skills.Capable of handling multiple priorities in a high-volume setting.Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.