Owner Relations Manager

Company Overview

Sun Palace Vacations aims to attract, hire, and cultivate the area's best talent!

We are a vastly growing vacation rental, property management, and Real Estate company Fort Myers Beach, FL where the sun always shines. Our team members are the true soul of our company. Here at Sun Palace Vacations, we create engaging, impactful environments that connect people and place, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Position Summary

As the Owner Relations Manager at Sun Palace Vacations, you'll be the primary point of contact for our property owners-building lasting relationships, earning their trust, and ensuring they feel supported at every step. Your proven ability to maintain long-term owner satisfaction and retention will be essential, along with your strong communication skills that allow you to craft clear, professional emails, handle phone inquiries, and provide timely, thoughtful follow-ups.

We're looking for a highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments. You should be comfortable managing multiple accounts, tracking owner concerns, and following up on outstanding issues promptly. A cheerful presence and strong people skills are a must, as is your commitment to delivering an exceptional experience for every owner in our portfolio.

Responsibilities

• Build and maintain strong relationships with our property owners to ensure high owner retention
• Communicate effectively both within the company and with clients, ensuring prompt service
• Oversee multiple owner accounts and document property records
• Respond to owner inquiries and concerns with professionalism and urgency, providing clear updates and proactive solutions
• Coordinate with internal teams to ensure owner preferences and property standards are consistently met
• Review and update property performance data to support transparency and inform owner communications

Qualifications

• Must have reliable transportation to and from work.
• Minimum of 2 years of experience in hotel, vacation rental, or property management, with a strong understanding of guest and owner relations.
• Some college coursework in business, hospitality management, or a related field preferred.
• Proven ability to establish and maintain long-term relationships with property owners, ensuring trust, satisfaction, and retention.
• Exceptional written and verbal communication skills, with the ability to craft professional emails, handle phone inquiries, and provide clear, prompt follow-ups.
• Comfortable using property management software, CRM systems, Microsoft Office Suite, and other digital communication tools.
• Highly motivated, team-oriented professional with a positive attitude, strong work ethic, and the ability to collaborate effectively across departments.
• Ability to prioritize tasks and manage workloads efficiently.
• Be a self-starter who can work independently or as part of a team.

Compensation & Benefits

Annual Salary

$60,000 - $80,000 per year

Bonus

$5,000 - $15,000 based on key business metrics

Benefits

• Paid time off
• Health insurance
• Life insurance
• 401k match
• Healthcare spending accounts such as HSAs, FSAs
• Long term disability insurance
• Short term disability insurance

Schedule

Full Time, with the ability to work weekends and holidays when necessary