Account Manager

Account Manager

Location: Richmond, CA

Work Schedule: Hybrid (2 days onsite, 2 days remote, 1 flex day)

Pay: $28–$33/hour

Employment Type: Permanent

Position Overview

A growing food distribution company is seeking a relationship-driven Account Manager to support and grow key customer accounts. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong client relationships, and can effectively manage day-to-day account needs while collaborating cross-functionally with operations and internal teams.

Key Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention
• Serve as the primary point of contact for customer inquiries, issue resolution, and ongoing support
• Coordinate closely with internal teams (operations, logistics, customer service) to ensure timely and accurate order fulfillment
• Identify opportunities to grow accounts through upselling, cross-selling, and service enhancements
• Monitor account activity, track performance, and ensure alignment with client expectations
• Troubleshoot and resolve order discrepancies, delivery issues, or service concerns
• Maintain accurate records of account interactions and updates within company systems
• Proactively build and maintain strong, long-term client relationships

Qualifications

• 2+ years of experience in account management, customer service, or client-facing roles
• Experience in food distribution, supply chain, logistics, or related industry preferred
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and prioritize in a fast-paced environment
• Problem-solving mindset with a high level of responsiveness and ownership
• Proficient in CRM systems and Microsoft Office (Excel, Outlook)
• Team-oriented with the ability to collaborate cross-functionally

What You’ll Bring

• Customer-first mindset with a strong focus on service and retention
• Strong organizational skills and attention to detail
• Ability to work independently while also contributing to a collaborative team
• Adaptability in a dynamic, high-volume environment

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance