Account Manager

Join Our Team in Vibrant Oakland, CA!

Are you passionate about building and maintaining strong client relationships? Do you thrive in a fast-paced environment, ensuring customer satisfaction and seamless service delivery? We are seeking a dedicated professional to join our team and make a significant impact in the bustling city of Oakland, CA. This hybrid role offers an exciting opportunity to work closely with clients, manage staffing solutions, and drive operational excellence.

Key Responsibilities

• Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
• Serve as the primary point of contact for clients, coordinating all staffing requests and ensuring timely fulfillment.
• Communicate effectively with clients to ensure clarity, responsiveness, and alignment with expectations.
• Coordinate with recruiting teams to source, screen, and onboard qualified candidates across various roles.
• Manage employee scheduling, assignments, and workforce adjustments to meet client demands.
• Monitor employee performance and provide coaching, feedback, and discipline in collaboration with HR.
• Conduct regular client check-ins, site visits, and quality assurance reviews to ensure service expectations are met.
• Track and report on key performance indicators (KPIs) such as fill rate, time-to-fill, turnover, and client satisfaction.
• Assist in developing staffing plans, recruiting strategies, and retention initiatives tailored to client accounts.
• Oversee overall service delivery performance and ensure alignment with contractual obligations and SLAs.
• Resolve client escalations, employee conflicts, and operational issues promptly and professionally.

Requirements

• Proven success managing client relationships and delivering staffing solutions in a fast-paced environment.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
• Excellent communication and interpersonal skills with the ability to build trust with clients and employees.
• Knowledge of labor compliance, safety standards, and workforce scheduling practices.
• Proficiency in Microsoft Office Suite.
• Ability to travel locally for client visits and workforce management.
• Work authorization required: US Citizen & Green Card.

Preferences

• Bachelor's degree in Business, Human Resources, or related field.
• Experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn).

If you are ready to take on this exciting challenge and contribute to our success in Oakland, CA, we want to hear from you! Submit your resume today and join a team that values innovation, collaboration, and excellence.

Subject Line for Application

Dynamic Client Relationship Specialist - Oakland, CA

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.