Innkeeper/General Manager

Job Description

Job Description

INNKEEPER

The Gables, Raleigh, NC

REPORTS TO: Chief Operating Officer

OUR WHY

At The Gables, we are humble ambassadors of our community, prioritizing quality, kindness, and inclusivity so that every guest feels welcome. We operate with intention, creativity, and a focus on exceptional experiences, while fostering a collaborative, celebratory environment for our team and community alike.

OUR CORE VALUES

Inspire Wonder: Innovation, creativity, and delight in every detail.

Foster Hospitality: Inclusive culture and a home-away-from-home experience.

Pursue Excellence: Exceptional service, attention to detail, and uncompromising quality.

Demonstrate Intentionality: Empathetic engagement, anticipatory service, and ownership.

Cultivate Community: Team collaboration, local partnerships, and celebrating together.

POSITION SUMMARY

The Innkeeper at The Gables is a dynamic host and hands-on leader who brings energy, creativity, and personality to the guest experience. This role is about being present—welcoming guests, connecting with people, and creating a sense of connection throughout the property.

Perfect for someone who thrives outside the routine, the Innkeeper moves seamlessly between hosting, planning events, and leading the team day-to-day. From curating memorable gatherings at the Alcove Bar, to bringing new ideas to life across the guest experience, this role is perfect for someone who loves to create moments, not just manage them.

Blending operational oversight with creativity and programming, the Innkeeper helps shape the rhythm, energy, and personality of The Gables—creating a place that feels both distinctive and deeply connected to its community.

KEY RESPONSIBILITIES

Guest Experience & Operations

• Lead day-to-day hotel operations in a Jack/Jill of all trades that includes oversight of rooms, housekeeping, food & beverage, events, and maintenance.
• Ensure service excellence across all touchpoints, resolving guest concerns with professionalism and care.
• Maintain high standards in cleanliness, safety, and operational compliance with all laws, regulations, and internal policies.
• Interact with guests to gather feedback and continuously improve experiences.

Creative Direction & Programming

• Develop and execute authentic and community supporting programming across the property including seasonal events, pop-ups, and collaborations
• Ensure curated menus, in-house music, and brand experiences reflect The Gables’ identity.
• Collaborate with marketing and sales teams to promote events, drive revenue, and strengthen brand positioning.
• Build and maintain partnerships with local artists, businesses, and organizations to foster community engagement.

Team Leadership & Culture

• Recruit, train, coach, and mentor associates across all departments, fostering a collaborative, inclusive, and professional work environment.
• Lead by example in hospitality, creativity, and accountability.
• Conduct team meetings and on-the-floor coaching to ensure operational standards are consistently met.
• Uphold company values, policies, and culture in all staff and guest interactions.

Financial & Strategic Management

• Develop and manage budgets, payroll, and inventory for hotel and F&B operations.
• Monitor financial performance, KPIs, and revenue trends, implementing strategies to maximize profitability.
• Participate in strategic planning with ownership and leadership teams to guide long-term growth and brand development.

Health, Safety & Compliance

• Enforce food safety, labor, and licensing regulations across all outlets.
• Maintain a safe, welcoming, and clean environment for guests and staff.
• Ensure all HR policies and operational procedures are followed consistently.

QUALIFICATIONS

• 3-5 years of management experience preferred
• Strong leadership, mentorship, and team-building skills.
• Creative, collaborative, and detail-oriented, with a passion for hospitality.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Must have a flexible schedule as this is a 24/7 property.

COMPENSATION:

Starting salary at $70k-$80 commensurate with experience. In addition, we offer comprehensive benefits including paid time off, holiday pay, company sponsored health insurance including vision, dental, and wellness rewards program.

ADDITIONAL INFORMATION:

Employer is an Equal Opportunity Employer committed to creating an inclusive workplace.

Employer participates in E‑Verify.
Employment is contingent upon completion of a background check.