HVAC/R Technician

Job Description

Job Description

At Survoy's, we know our success comes from investing in the people behind our name. As a trusted provider of HVAC/R services, we combine top-notch solutions with a deep respect for our employees. We nurture an environment where your expertise is valued, your input is heard, and your professional growth is supported every step of the way.

Survoys is seeking a skilled and motivated Refrigeration Technician to join our team in Northeast Ohio . This role is essential to supporting our growing customer base, ensuring high-quality service delivery, and driving customer retention through exceptional performance. You'll be responsible for performing installations, maintenance, and repairs on a variety of commercial refrigeration systems while providing excellent communication and customer service.

What Survoys Offers You:

• Top Pay: $30–$45 per hour
• Home Dispatch: Start your day from home
• Comprehensive Health Benefits: Fully paid and effective Day 1 — no waiting period!
• 401(k) Plan: With company match
• Annual Perks: $200 boot allowance and company-provided uniforms

Key Responsibilities

• Independently perform service calls, maintenance, and repairs on refrigeration systems up to 20 tons, including:
  • Walk-in coolers and reach-in freezers
  • Ice machines and production chillers
  • Single and three-phase units
  • Glycol chillers
• Diagnose and troubleshoot issues efficiently, maintaining a first-time fix rate of 75% or higher.
• Follow all standard operating procedures (SOPs) and safety guidelines.
• Maintain accurate documentation using digital tools.
• Respond to on-call demands as needed and provide timely, professional communication with customers and team members.
• Collaborate with peers and managers to ensure high-quality work and customer satisfaction.

Required:

• EPA Certification
• Valid driver's license with a clean driving record
• 5+ years of experience in commercial refrigeration service

Physical Requirements

• Able to lift up to 75 lbs. and move heavy objects
• Comfortable in tight spaces and extreme temperatures. Endurance to stand or kneel while on equipment
• Confident on ladders and at heights up to 45 feet (sometimes higher)
• Steady hands for electrical work and precise measurements