Manager, CableTechSupport(tm) Services & Engineering

Manager, CableTechSupport Services & Engineering

Southwire's CableTechSupport Services & Engineering team plays a mission-critical role in supporting the rapid growth of residential, commercial, industrial, OEM, and utility power markets across North America and globally. Guided by the Re missionto Respond, Rectify, and Restore electrical systems with Reinforced, Resilient, and Reliable solutionsthe CableTechSupport Services & Engineering team delivers best-in-class technical consultation, emergency field support, and innovative engineering solutions. We are seeking a visionary Manager, CableTechSupport Services & Engineering to lead the strategic direction, execution, and expansion of Southwire's technical services and engineering capabilities. This people leader will oversee a high-performing engineering organization, drive value-added services and innovative solutions across emerging markets, and serve as a trusted technical advisor to internal stakeholders and external partners. The ideal candidate brings deep industry expertise, a strong commercial mindset, and a proven ability to scale engineering capabilities that create measurable customer value, drive profitability, and accelerate business growth.

Key Responsibilities

• Strategic Leadership: Lead engineering strategy to drive growth across R&C, P&I, data centers, power generation, renewables, factory automation, telecom, transit, and critical infrastructure markets.
• Team Leadership: Develop and manage a high-performing multidisciplinary engineering team supporting more than 25,000 customer requests annually.
• Voice of Customer: Resolve critical field issues, support regulatory compliance, issue engineering letters, and provide technical guidance to customers, inspectors, and stakeholders.
• Customer-Centric Innovation: Convert customer challenges into new products, services, and solutions, including Re cable repair systems and jobsite support offerings.
• Digital Tools & Solution Selling: Advance Southwire's solution-selling strategy through award-winning and patent-pending platforms, including the Re Chatbot and Re Cable Pull Calculator.
• Intellectual Property: Drive innovation and patent development in collaboration with internal and external IP counsel.
• Industry Leadership: Guide subject matter experts participating in major codes and standards organizations, including NEC, NFPA, UL, CSA, ASTM, ICEA, AEIC, SAE, NEMA, ANSI, and ISO.
• Digital Transformation: Expand online engineering resources, manage engineering data governance, and ensure specification accuracy through ECM processes.
• Service Expansion: Develop and scale premium engineering services, including advanced ampacity modeling and technical consulting.
• Proposal & Bid Support: Lead technical reviews, RFIs, RFQs, and bid responses for strategic and government-funded infrastructure projects.
• Thought Leadership: Deliver Re bi-monthly publications, create customer-focused technical content, and showcase measurable value through real-world case studies.
• Cross-Functional Collaboration: Partner with Sales, Product Management, Marketing, and channel partners to support training, customer engagement, and product launches.
• Brand Development: Increase the visibility of CableTechSupport through webinars, podcasts, publications, continuing education programs with PDH credits, and keynote speaking engagements.

Required Education & Experience

Minimum Qualifications Bachelor's degree in engineering. Preferred Qualifications Master's degree in engineering or Professional Engineer (P.E.) license. Specialized Engineering Degrees Electrical Engineering and Electronics Engineering Mechanical Engineering Chemical Engineering Materials Science and Engineering Industrial Engineering Software Engineering, Computer Science, or Computer Engineering Civil Engineering Experience Applications support and/or product engineering experience in the wire and cable, power, utility, electrical manufacturing, or broader electrical industry is required. 10+ years of experience in wire and cable applications, including at least 5 years in a lead engineering role. Proven track record of mentoring and developing technical team members, including setting and supporting short- and long-term career goals. Experience working across diverse industries and global markets.

Skills and Competencies Strong communication, collaboration, and stakeholder engagement skills. Proficiency with engineering software such as FEA/COMSOL, CYMCAP, AutoCAD, MATLAB, ETAP, or similar tools. Familiarity with SAP, Salesforce, CRM systems, and technical service platforms. Demonstrated success in technical content creation, public speaking, and customer-facing presentations. Spans of Control Direct reports: 37 team members Travel Domestic and international travel up to 50% of the time.

Benefits We Offer: 401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.