FOH Manager

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

The FOH Managers have the responsibility for directing the daily operations of a fast pace restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance, inventory management, team management, and ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills and able to multitask extremely well. They should be able to make decision independently and willing to learn.

Benefits:

• Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides Birthday gift and celebration

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an eight-hour shift
• Ability to balance serving tray when transferring for food order
• Ability to stand and walk continually throughout an 6-8 hours shift
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to clean and maintain station in practicing good safety and sanitation
• Ability to work in loud areas, for example, the music for special performance and/or loud noise from the dishwasher machine
• Ability to meet the needs of the restaurant and support hours of operation.

Education / Qualifications:

• High school diploma, or equivalent work experience
• Proven work experience as a Restaurant Manager
• California Food Handler Certificate
• Fluent in English / Preferred languages: Mandarin and Spanish

Required Skills/Abilities::

• Ability to thrive in a fast-paced environment
• Strong background in hospitality preferred
• Strong management skills
• Strong influence, interpersonal, communication, problem solving and creative solution generation skills
• Strong PC skills with a working knowledge of including but not limited to MS Excel, MS Word, MS Office
• Obtain the California Food Handler Certificate

Duties/Responsibilities:

• Responsible for completing Performance Reviews and making recommendations for the promotion, hiring, and advancement of front of the house personnel. Once completed he/she will then forward all reviews and recommendations to the General Manager for final approval.
• Responsible for the training, supervising, and termination of all front of the house personnel in conjunction with the General Manager
• Oversees the Dining Room Area and the supervision of all Front of the House service staff in accordance with operating policies.
• Responsible for ensuring that proper food handling procedures and presentation are being met by the staff.
• Handle customer complaints.
• Execute the general responsibilities necessary to minimize operating cost.
• Responsible for estimating food and beverage cost and requisition supplies.
• Responsible for scheduling Restaurant Staff in the Labor Scheduler on a weekly basis.
• Responsible for forecasting labor cost for the Restaurant department and presenting those figures to the General Manager.
• Ensures that Team Members monitor dining room, restroom, waiting section and overall facility cleanliness.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.
• Performs other related duties as assigned.

Founded in 1994, Haidilao has become an internationally renowned hotpot brand and catering giant with over 20 years' development.
By the end of June 30, 2020, Haidilao had opened 935 chain restaurants in China, Singapore, the U.S., South Korea, Japan, Canada, the United Kingdom, Malaysia, Vietnam, Indonesia, and Australia.
Over the years, Haidilao has withstood the challenges of the market as well as customers, and has successfully forged a quality hot pot brand that has earned a reputation for itself. Haidilao combines kinds of characteristics of hot pot in many places of China. As a large-scale chain catering enterprise with operations all over the world, Haidilao adheres to integrity in business. It gives the highest priority to continuously improving the quality and safety of its food products, providing more thoughtful services to its customers while delivering healthier, safer and more nutritious food.