Help Desk Analyst

Description This specific apps support position is looking for someone who comes from an IT background and has experience with the following: Active Directory Secure File Transfer Protocol (SFTP) APIs Basic Networking Protocols (familiar with IP addresses , firewalls etc) The client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently the client supports the student and teacher technologies within 40+ school districts. In addition, the client has a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. Their current student information systems support group is looking to add to their current staff within three different groups. These individuals will be responsible with the following: Trains school district clerical personnel involved with data processing applications by explaining software applications and documentation using existing material. Provides information to user districts relating to preparation of data for submission to the Regional Information Center for processing. Resolves basic data application problems through telephone support and refers complex issues to higher staff. Conducts informal training sessions for school district clerical support staff to help them become proficient in on-line and/or micro applications. Monitors processing for user districts through the various data processing phases beginning with receipt of request and culminating with the shipment of output to the districts. Participates as a team member on projects, under supervision of a higher ranking employee who establishes priorities and monitors progress toward project completion. Assists in identifying user concerns, problems, and suggestions and conveys information to appropriate Regional Information Center personnel. Promotes use of the various data processing services with all districts. Skills Application support, Help desk, Customer service Top Skills Details Application support,Help desk,Customer service Additional Skills & Qualifications Graduation Requirements Graduation from high school or possession of a high school diploma and either: a) three (3) years of work experience in data processing operations and/or technical support or customer service related to data processing applications, or b) three (3) years of experience using an automated financial, human resources or student information system in a school district (such as: Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools, Power School or Office 365) to perform work functions on a daily basis. SUBSTITUTION Satisfactory completion of 30 college credits may be substituted on a year for year basis for up to two (2) years of the work experience described above. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Harrison, NY. Pay and Benefits The pay range for this position is $28.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrison,NY. Application Deadline This position is anticipated to close on Aug 31, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr