CUSTOMER SERVICE MANAGER

Customer Service Manager

We are hiring immediately for a Customer Service Manager position.

Location: Onsite in Katy, TX | Note: online applications accepted only.

Schedule: Monday - Friday

Salary: $60,000 - $65,000 *Internal Employee Referral Bonus Available

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

The Customer Service Manager is responsible for maintaining and expanding a portfolio of key National accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities

Client Strategy

• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns

• Develop and maintain strategic account plans tailored to meet client objectives

• Build and sustain trusted advisor relationships with key stakeholders

• Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively

• Lead and manage ongoing projects, ensuring timelines and goals are met

• Identify at-risk accounts and develop strategies to mitigate churn

Preferred Qualifications

• Bachelor's degree or equivalent experience

• 4+ years of experience in account management and/or customer service

• Demonstrated ability to prepare, analyze, and present business reviews

• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships

• Proven success in business growth and retention

• Adept at resolving high-level client issues

• Ability to prioritize, multitask, and adapt in an agile environment

• Adapt easily to new and proprietary technologies

• Willingness to travel locally (~35-45%)

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1582466