Area Operations Supervisor

JOB SUMMARY

The Area Supervisor must fulfill all the competencies, responsibilities, requirements, and availability of a Team Member with added proficiency and additional responsibilities. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. 

COMPETENCIES

• Embody Restaurant’s Core Values (Servants Heart, Purpose Driven, Pursuit to Personal Growth, Versatile, Excellence)
• Able to identify bottlenecks and put aces in their places
• Able to delegate and lead others effectively
• Proficient in opening and closing the restaurant
• Understand general operations troubleshooting and how to utilize CFA support
• Knowledge of Food Quality and Food Safety standards 
• Proficient in handling work-related injuries and crisis-management 
• Understand the importance and impact of CEM/OSAT scores, guest satisfaction and experience
• Have a basic understanding of CFA reports
• Display a hunger to grow and enthusiasm for the business
• Show professionalism / preparation throughout all of work - written and oral communication
• Demonstrate strong interpersonal skills and Emotional Intelligence

RESPONSIBILITIES

• Leadership
• Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
• Post-shift walkthroughs with results communicated on Slack
• Hold Team Members accountable for training Team Members-in-Training properly
• Talent
• Hold daily huddles with Team Members on shift
• Say hello and goodbye to every employee on shift 
• Assist with the development of Team Members
• Customer Experience
• Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
• Call Team Members in if we are experiencing callouts 
• Mitigate and de-escalate customer or employee disputes 
• Oversee quarterly QIV (Deloitte) and Food Safety (Ecosure/ Health Department) visits 
• Sales & Brand Growth
• Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
• Hold and maintain high standards for safety, quality, and accuracy in the restaurant
• Oversee completion of daily checklists (i.e. Jolt)
• Financial Stewardship
• Run breaks in accordance with jurisdictional labor laws
• Execute Food cost / Food safety initiatives 
• Call area stores if inventory is running low, and organize the transfer of product
• Call approved vendors if repairs and maintenance are needed
• Conduct End of Month counts

REQUIREMENTS

• ServSafe Manager level certified 
• Cross-trained in all FOH and BOH positions
• Consistent, reliable and present
• Cash Management experience 
• Execute the Winning Hearts Strategy
• Fluent in English required 
• Fluent in Spanish preferred 
• Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

• Work a minimum of thirty hours a week
• Must be available to either open or close the restaurant daily
• Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.