Operations Supervisor

Build Your Career with Ashley Furniture – Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the largest manufacturer of home furnishings in the world, we’re more than a business…we’re family. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses, and never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

If you're ready to grow, you've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary

The Operations Supervisor plans, directs, and assigns work activities in a manufacturing or distribution department. This role supports and implements policies and procedures and recommends improvements in operation methods, equipment, people, materials, and working conditions. The Supervisor leads daily operations, manages employee performance, drives continuous improvement in safety, quality, productivity, and cost, and ensures alignment with company standards and core values.

Primary Job Functions (Responsibilities)

Leadership & Employee Relations

1. Listen, respond to, and address employee concerns in a timely and professional manner.
2. Coordinate with other supervision to ensure all operation activities are coordinated as an integrated whole.
3. Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, and pay adjustments.

Continuous Improvement & Performance Management

1. Manage and improve functional areas and institute performance measures through use and interpretation of Continuous Improvement tools.
2. Improve working conditions and processes (safety, quality, productivity, and cost), including supporting and directing employees to participate in improvement programs.
3. Make decisions and solve problems by analyzing information and evaluating results to optimize production.
4. Analyze and resolve employees’ problems in a timely manner.

Operational Excellence

1. Communicate product or material issues with appropriate individuals to prevent production delays and quality issues.
2. Maintain departmental equipment to ensure proper and safe operations.
3. Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance.
4. Assist the functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management.
5. Coordinate and manage the work of employees by directing team members to meet the area’s goals.
6. Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained.

Employee Development & Administration

1. Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews.
2. Recommend, plan, and/or implement employee training and skill development activities.
3. Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies.
4. Communicate company and departmental issues and goals and facilitate employee growth and development through:
   • Weekly team meetings
   • Regular individual employee meetings
   • Coaching and training
   • Company-offered learning opportunities

Resource Management

1. Manage resources to optimize equipment, facilities, employees, methods, and materials.

Core Values

1. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Qualifications

(If not already defined elsewhere, typical requirements for this role may include)

Preferred Baseline

• High School Diploma or GED equivalent
• 2+ years in a manufacturing or distribution center environment
• Previous supervisory or lead experience preferred
• Experience with manufacturing or warehouse equipment and department processes
• Strong leadership and team management skills
• Good communication skills, both written and verbal
• Ability to work in a fast-paced environment and manage multiple priorities
• Basic computer skills including Microsoft Office (Excel, Word, Outlook)

Work Environment

This role is located in an active industrial manufacturing and/or distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The position may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The environment is fast-paced, time-sensitive, and safety-sensitive.

Pay

$73,000- $84,000 DOE

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement / Operational Excellence
• Dirty Fingernail
• Growth Focused

Learn More

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

• Corporate Social Responsibility

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral, or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position may not be eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future, as applicable to the posting.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.