Hybrid Global IT Service Desk Lead—AI-Driven Automation

Blackhawk Network

Blackhawk Network in Pleasanton, CA is seeking a Senior Manager of Service Desk to oversee global operations and enhance customer service through metrics-driven strategies. You will lead a team of 25, focusing on US and El Salvador operations while establishing performance metrics and automation solutions. The ideal candidate possesses strong leadership skills and a hands-on approach to managing service desk teams. You will be required to work in the office twice a week, fostering collaboration while enhancing service excellence. #J-18808-Ljbffr Blackhawk Network

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Vacancy posted 1 day ago

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