General Manager

Job Description

Job Description

The Hotel General Manager at the Hilton Garden Inn Springfield is responsible for overseeing the day-to-day operations of a 117 room select service hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive, embodying Ivy Hospitality's core values. 

Pay Range: $70,000-$85,000 per year, based on experience and qualifications

Essential functions:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage. 
• Ensure compliance with brand standards and Ivy Hospitality policies. 
• Monitor and manage daily financial performance, including budgeting, forecasting, and cost control. 
• Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies. 
• Lead, mentor, and develop a team including Front Office Manager, Executive Housekeeper, Maintenance Technicians, and F&B staff. 
• Foster a positive, inclusive, and collaborative work environment. 
• Conduct regular performance reviews, provide coaching, and implement professional development plans. 
• Ensure exceptional guest service standards are consistently met. 
• Address and resolve guest complaints and issues promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue. 
• Participate in local market sales activities and community events to promote the hotel.
• Analyze market trends and competitor performance to inform pricing and promotional strategies. 
• Ensure the hotel complies with all local, state, and federal regulations.
• Implement and monitor health and safety protocols to ensure a safe environment for guests and staff. 
• Maintain accurate records and documentation as required by law and company policy.

Qualifications: 

• Education: College of higher level education 
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 
• Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. 
• Proven leadership skills with the ability to inspire and motivate a diverse team.
• Strong financial acumen and experience with budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills. 
• Ability to work collaboratively with sales, revenue, and other hotel departments.
• Hands-on management style with a commitment to delivering high-quality guest experiences.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.