Vendor Service Manager

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Vendor Service Manager - JLL

What this job involves: The Vendor Service Manager is responsible for overseeing all third-party service providers supporting facilities operations at the Amgen Ohio site. This role ensures full service-agreement compliance, manages vendor performance, conducts quality audits, and drives communication alignment across stakeholders. In addition to vendor oversight, the Vendor Service Manager provides leadership for Workplace Experience (Wx) functions, including coordination of onsite experience activities, communication, event support, space needs, and customer-facing service delivery. This position requires strong relationship management, operational discipline, and the ability to support both vendor performance and workplace experience initiatives in a fast-paced, regulated environment.

What your day-to-day will look like:

• Serve as primary liaison between JLL, client, and vendors; manage Service Agreements, KPIs, SLAs, and contract updates.
• Conduct Quality Audits to verify vendor compliance with GMP, EHS, safety requirements, SOPs, and regulations; document findings and corrective actions.
• Lead Vendor Qualification processes and maintain audit-ready documentation for inspections and regulatory reviews.
• Provide leadership and oversight of Workplace Experience activities including onboarding, visitor hosting, space readiness, and hospitality touchpoints.
• Oversee room readiness, event coordination, site communications, and workplace engagement in partnership with Facilities Operations.
• Drive cross-functional alignment across Facilities, Sourcing, EHSS, Engineering, Quality, and Finance teams.
• Monitor daily vendor activity to ensure safe, accurate work completion; address issues independently and represent JLL during facility reviews.
• Track and report KPIs, SLAs, performance trends, and audit results; identify cost-saving and service improvement opportunities.
• Promote safety culture across vendors and operations; identify hazards, ensure remediation, and verify permits, training, and PPE compliance.
• Ensure accurate Maximo work order documentation from creation through closeout; coordinate with planners and schedulers on prioritization and execution.

Required Qualifications:

• Experience managing vendors, service contracts, or third-party suppliers in facilities or operational environments.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills with diverse stakeholders.
• Proficiency with MS Outlook and Excel; ability to quickly learn new digital tools.
• Ability to navigate fast-paced environments and manage multiple operational responsibilities simultaneously.
• Ability to read and interpret documents, SOPs, and facility procedures.

Preferred Qualifications:

• Experience in GMP or GxP-regulated environments.
• Experience with CMMS (Maximo preferred).
• Prior exposure to Workplace Experience or hospitality support roles.
• Knowledge of building systems or facility operations.

Location: New Albany, OH (on-site). May require occasional support during off-hours, events, shutdowns, or urgent vendor situations.

A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -New Albany, OH

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.