Front Office Coordinator

Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

Profit sharing

Tuition assistance

Front Office Coordinator

Location: Moline, IL Pay: $18.00 – $21.00/hour (based on experience) Job Type: Full-Time

Dr. Manisha Virdi and her team are excited to welcome an experienced, professional Front Office Coordinator to our warm, patient-centered dental practice in Moline!

About the Role

As the first and last point of contact for our patients, the Front Office Administrator plays a key role in ensuring every patient feels valued, informed, and cared for, supporting the clinical team, and maintaining office flow. This position requires accuracy, accountability, professionalism, and effective communication skills. Our ideal candidate is someone who loves people, thrives in a fast-paced environment, and takes pride in creating an exceptional patient experience from the first phone call to the final checkout. You will work closely with our Office Manager to keep the practice running smoothly and efficiently.

Key Responsibilities

Patient Experience & Communication

Greet patients warmly and maintain a welcoming, friendly environment

Handle phone calls, messages, online requests, and patient inquiries professionally

Support patients with paperwork and medical history updates confidently and compassionately

Keep HIPAA standards, confidentiality, and patient privacy as top priorities

Front Office Administration

Check patients in and out, and schedule their next appointment

Collect co-pays and outstanding balances

Prepare, scan, label, upload, and submit referrals

Follow up on reports and track incoming documentation

Correctly label and organize documents and images to the appropriate folders and chart locations

Maintain accurate and organized patient and office records

Manage consents, medical histories, signatures, and proper chart updates

Scheduling & Appointment Management

Schedule, confirm, and manage appointments for new and existing patients

Fill the schedule according to provider preferences and scheduling templates

Work ASAP, recall, and unscheduled treatment lists to keep the schedule productive

Insurance & Financial Coordination

Understand insurance basics and how to read insurance cards

Accurately enter insurance information, verify eligibility and benefits, and obtain releases

Provide confident in/out-of-network explanations

Maintain accuracy in all benefit and patient ledger documentation

Technology & Software Skills

Comfortable with computers including, MS Word, Excel, Outlook, browsers, emails/attachments

Maintain clean file organization, save/retrieve documents, and manage digital communication

Open Dental experience strongly preferred

Team Collaboration & Problem Solving

Work closely with the clinical team to gather needed information while the patient is present

Troubleshoot basic issues and contribute to efficient practice flow

Maintain professionalism, adaptability, and accuracy in a busy environment

Ideal Qualifications

High school diploma or equivalent required; associate or bachelor’s degree a plus

2+ years of experience in dental or medical office preferred

2+ years of dental or medical office experience front desk, billing, insurance, or customer service experience preferred

Familiarity with dental insurance basics (eligibility, coordination of benefits) preferred; will train the right candidate

Experience with accounts receivable management and collections

Proficiency with practice management software (e.g., Open Dental, Dentrix, Eaglesoft) or willingness to learn quickly

Excellent verbal, written, and interpersonal communication skills; comfortable managing a busy phone line and in-person traffic simultaneously

High degree of discretion and ability to maintain confidentiality

Highly organized, detail-oriented, and able to prioritize in a fast-paced environment

Strong team player with coaching and conflict-resolution skills

Reliable, punctual, and a team player who takes direction well

Benefits

Paid time off

Paid holidays

401(k) with profit sharing

Discounted dental services

Health insurance available

Supportive work environment focused on growth, teamwork, and patient care

Ready to Join a Supportive Team?

If you're detail-oriented, a skilled communicator, a strong team player, and looking for a rewarding career where you can grow, contribute, and make a meaningful impact, we would love to hear from you! Please send your resume, contact information, and the best time to reach you.

About Us:

Virdi Dental is a trusted dental practice serving the Moline, IL community with a commitment to high-quality, compassionate care for every patient. Our patients love us for our friendly atmosphere and dedication to doing our best and making every visit comfortable and stress-free. We take pride in building a supportive team culture where every staff member is valued and empowered to grow.