Sales Manager

Job Description

Job Description

We are an independent franchisee of Aaron’s, and are looking for a Sales Manager to join our team.  Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

At Aaron’s, the difference is personal. For us it’s all about relationships - with our customers, our communities and each other. As a Sales Manager, you will play a vital role in the team’s success by managing the store’s sales and marketing function. With the goal of bringing our customers one step closer to ownership, you will help drive performance in: telephone and floor sales, direct marketing, new customer growth and service programs, as well as store merchandising. Successful Sales Managers understand long-lasting customer relationships are about FIRST names and building trust. We are invested in developing our associates, you will have the support and training needed to enhance your skills and achieve top results.  Come see why the difference is personal at Aaron’s, connect with us today!

Basic Function

Manages the sales and marketing function in an Aaron’s store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising. This position reports directly to the General Manager.

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Setting weekly and monthly sales goals and staging products
• Update goal board daily
• Ensure execution of the sales “Flow”, including telephone sales and showroom sales
• Ensure execution of the YES Program of Customer Service
• Generate new business through apartment community/business accounts
• Create and implement marketing strategies in the community to generate new sales
• Ensure that the showroom floor is merchandised as per guidelines
• Ensure that all merchandise is accurately priced
• Ensure compliance with the No-Holes Policy
• Perform routine service calls and product exchanges (per first up system)
• Handle service issues for customers immediately
• Resolve customer opportunities immediately
• Assist General Manager with product ordering, including planning for future sales and events
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Responsible for maintaining the store’s warehouse in a neat and orderly manner
• Confirm customer identification, collect money and obtain customers’ signature on lease agreements
• Review and close lease agreements (per first up system)
• Monitor and ensure efficient operation of the certification zone
• Assist general Manager in stock balancing
• Other tasks as assigned by management

Position Requires

• Position routinely requires lifting, loading, and "dollying" merchandise 75 or more pounds
• High energy level Professional appearance Good computer knowledge. Demonstrated selling skills
• Good communication and interpersonal skills. Knowledge of merchandising techniques. Good driving skills
• Excellent telephone etiquette general product knowledge

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required testing.