Customer Advocate

Customer AdvocateOur client, a leading medical insurance company, is seeking a Customer Advocate to join their team. As a Customer Advocate, you will be part of the contact center supporting members, healthcare providers, and internal staff. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to providing exceptional service.Location: Meridian, IDPay Rate: $19.50 per hourShift: Monday to Friday, Full TimeWhat's the Job?Research, document, and respond to phone and electronic inquiries regarding benefits, claims, and enrollmentProcess member requests, such as address changes, ID card replacements, and pharmacy-related issuesInterpret policy provisions and provide clear explanations to members and providersMaintain accuracy and productivity standards while ensuring a positive member experienceWhat's Needed?Prior experience in customer service, call centers, insurance, or medical office rolesDemonstrated computer proficiency, including Microsoft Office Suite and data entry in multiple systemsStrong verbal and written communication skillsAbility to manage multiple tasks while maintaining accuracy and professionalismHigh school diploma or equivalent (degree or certification a plus)What's in it for me?Opportunity to work in a supportive and dynamic team environmentGain valuable experience in the healthcare insurance industryParticipate in a comprehensive training programDevelop your customer service and communication skillsBe part of a company that values diversity and inclusionUpon completion of waiting period associates are eligible for:Medical and Prescription Drug PlansDental PlanSupplemental Life InsuranceShort Term Disability Insurance401(k)If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!