Senior Product Manager, Omnichannel Retail

Product Manager

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

This role is responsible for defining and delivering the product strategy and roadmap for the applications, hardware, and connected technologies that support showroom associates and clients. Duties include leading omnichannel web and mobile products, retail payments, hardware and Internet of Things initiatives, retail analytics, artificial intelligence-enabled capabilities, and emerging technology pilots while partnering with Retail Operations, Merchandising, eCommerce, Finance, Facilities, Data and Analytics, Information Security, IT Operations, and development teams to create scalable, secure, and reliable showroom experiences.

Visual Comfort Offers:

• Work-Life Balance: Monday Friday, 8:00am 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Define and manage the product vision, strategy, roadmap, and lifecycle for showroom and omnichannel retail applications and technology across current and future locations.
• Lead delivery of web and mobile tools for clienteling, quoting, order capture, inventory visibility, appointment management, and other associate and client workflows.
• Develop omnichannel capabilities, including buy online/pickup in showroom, ship-from-showroom, endless aisle, unified customer profiles, and cross-channel order management.
• Manage the retail payments and hardware portfolios, including point-of-sale and mobile payments, deposits, split tenders, reconciliation, terminals, mobile devices, scanners, printers, displays, network infrastructure, standards, rollout, lifecycle, and support models.
• Develop and scale Internet of Things, sensor, and AI-enabled capabilities, including traffic and occupancy insights, RFID tracking, device monitoring, associate assistants, recommendations, intelligent search and quoting, forecasting, and workflow automation.
• Evaluate and pilot emerging showroom technologies, including augmented and virtual reality, 3D visualization, interactive displays, digital sample libraries, computer vision, and digital signage, and develop business cases for broader adoption.
• Establish responsible AI practices, including model evaluation, human-in-the-loop design, bias and accuracy monitoring, and guardrails for client data and brand voice.
• Collaborate with Data and Analytics teams to define key performance indicators and dashboards for conversion, average order value, showroom performance, associate productivity, and sensor- and AI-driven insights.
• Translate business and showroom needs into prioritized requirements, user stories, configurations, extensions, and releases in partnership with Dynamics 365 development teams and cross-functional stakeholders.
• Ensure showroom technology is secure, privacy-conscious, reliable, and aligned with a luxury-grade user experience while managing executive communications and vendor, hardware supplier, and system integrator relationships.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while maintaining a consistent presence in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

• 7+ years of product management experience delivering retail technology solutions in a multi-location environment.
• Bachelor's degree in Business, Technology, or a related field, or equivalent experience.
• Experience with retail sales and high-touch, consultative showroom or store-based selling, including clienteling.
• Experience delivering retail applications on web and mobile platforms and managing omnichannel customer and order experiences.
• Experience with retail payments, including point-of-sale, mobile payments, payment gateways, PCI considerations, deposits, invoicing, and reconciliation workflows.
• Experience managing retail hardware, mobile device management, vendor selection, and multi-site deployment.
• Experience delivering Internet of Things or sensor technology in retail or physical-space environments and integrating resulting data with business systems.
• Hands-on experience defining, delivering, evaluating, governing, and scaling AI-enabled products, including generative AI assistants, recommendations, predictive analytics, or intelligent automation.
• Experience with retail analytics, business intelligence tools, KPI definition, proofs of concept, business cases, Agile methodologies, backlog management, and roadmap prioritization.
• Working knowledge of Microsoft Dynamics 365 Commerce, Finance, and Supply Chain modules and the ability to partner with developers on configurations, extensions, and integrations.
• Ability to communicate product strategy, priorities, progress, and business impact to executive and cross-functional stakeholders and to manage vendors and implementation partners.
• Available to work a flexible schedule including weekends, early mornings, late evenings
• Equivalent combinations of education and experience will be considered for this role

Compensation Range: $130,000 - $140,000

Compensation for this position is based on applicable, job-related factors, which may include, where relevant to the position, skills, qualifications, relevant experience, education, certifications, and geographic work location, consistent with applicable law.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role.