Collaboration Engineer

Integrated Resources Inc

Tampa, FL

Job title: - Collaboration Engineer
Location: - Lutz, FL 33549
Duration: - 06 Months

Position Summary

Provides day-to-day support for client digital collaboration and unified communications platforms. Assists with incident resolution, service requests, device provisioning, troubleshooting, and administrative tasks supporting enterprise collaboration services.
Works under the guidance of senior team members to maintain reliable, secure, and effective communication tools for business users.

Key Responsibilities:

Provide Tier 2 and Tier 3 support for collaboration technologies, resolving incidents and fulfilling service requests.
Support user administration, configuration, provisioning, and troubleshooting activities.
Assist with deployment, maintenance, and upgrades of collaboration and communications systems.
Coordinate with vendors and internal IT teams to resolve service issues.
Create and maintain technical documentation, knowledge articles, and user instructions.
Support conference rooms, audio/visual systems, digital signage, and collaboration endpoints.
Assist with testing and validation of system changes, upgrades, and new features.

Required Experience:

3-5 years of experience supporting enterprise collaboration, unified communications, or IT infrastructure technologies.

Experience supporting one or more of the following:

Microsoft Teams
Microsoft 365
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
Cisco Webex
Cisco Jabber
Contact Center platforms
Apple iPhone/mobile device management
Video conferencing and conference room technologies
Audio/Visual systems and digital signage
Familiarity with VoIP, SIP, networking fundamentals, and troubleshooting methodologies.
Experience using ITSM tools for incident and request management.

Preferred Skills:

Knowledge of Microsoft Teams Voice and collaboration services.
Basic understanding of contact center technologies.
Experience supporting mobile devices, conferencing systems, and collaboration applications.
Strong customer service, communication, documentation, and problem-solving skills.

Education:

Associate degree in Information Technology, Computer Science, or related field preferred.

Apply

Vacancy posted 2 days ago

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