HOUSEKEEPER

Job Description

Job Description

Housekeeper / Laundry Attendant

Reports To: Housekeeping Manager / General Manager

Primary Role: Housekeeping, with laundry duties as needed to support daily hotel operations.

• Previous housekeeping or laundry experience preferred, but willing to train the right candidate.

• Ability to understand and follow instructions, cleaning procedures, and hotel standards.

• Ability to stand, walk, bend, kneel, push carts, and perform repetitive physical tasks throughout the shift.

• Ability to lift, carry, and move linens, laundry bags, cleaning supplies, and other items as required.

• Reliable, punctual, organized, and attentive to detail.

• Willingness to work weekends, holidays, and varying shifts as scheduled.

• Flexibility to work at two different hotel locations on different days as business needs require.

• Willingness to assist with laundry duties whenever needed, in addition to regular housekeeping responsibilities.

• Professional appearance, respectful behavior, and a positive attitude toward guests, coworkers, and management.

• Ability to work independently while contributing to a cooperative and supportive team environment.

• Maintain clean, comfortable, safe, and welcoming guest rooms and hotel public areas.

• Ensure all assigned rooms and areas meet hotel cleanliness, presentation, and quality standards.

• Complete assigned work efficiently while paying close attention to detail.

• Respect guest privacy, belongings, and confidentiality at all times.

• Report maintenance issues, damaged items, missing supplies, and safety concerns promptly.

• Communicate effectively with management and coworkers regarding room status, cleaning needs, and operational issues.

• Assist with laundry and other housekeeping duties as needed to ensure smooth hotel operations.

• Follow all hotel policies, cleaning procedures, chemical handling guidelines, and safety standards.

• Perform additional duties as assigned by management.

• Clean and service guest rooms according to hotel standards and assigned schedules.

• Make beds, change sheets and pillowcases, and replace towels and linens.

• Clean and disinfect bathrooms, including toilets, showers, tubs, sinks, mirrors, counters, and floors.

• Dust furniture, lamps, headboards, windowsills, and other surfaces.

• Vacuum carpets, sweep and mop floors, and remove trash from rooms and assigned areas.

• Replenish guest amenities, toiletries, towels, tissues, and other supplies as required.

• Clean and organize guest room furniture and ensure rooms are presentable and ready for incoming guests.

• Check rooms for cleanliness, damage, missing items, and maintenance issues before reporting them as ready.

• Report lost and found items according to hotel procedures and never remove guest property.

• Follow procedures for handling guest requests, do-not-disturb signs, and occupied rooms.

• Clean hallways, stairwells, elevators, lobby areas, and other public spaces when assigned.

• Keep housekeeping carts, closets, storage rooms, and cleaning equipment clean and organized.

• Monitor housekeeping supplies and notify management when replenishment is needed.

• Use cleaning chemicals and equipment properly and safely.

• Follow room-status procedures and communicate completed rooms, rooms needing additional attention, and maintenance concerns to the appropriate team member.

• Assist with deep cleaning, seasonal cleaning, and special projects as assigned.

• Maintain a respectful, quiet, and professional manner while working around hotel guests.

Laundry is a secondary responsibility and must be performed whenever required by hotel operations.

• Collect, sort, and transport used linens, towels, washcloths, and other hotel laundry to the designated laundry area.

• Separate laundry according to item type, color, fabric, soil level, and washing requirements.

• Operate commercial washers and dryers according to equipment instructions and hotel procedures.

• Use the correct amount and type of laundry detergent and approved cleaning products.

• Inspect linens and towels for stains, damage, excessive wear, and cleanliness before and after washing.

• Rewash items when necessary and report stained, torn, or damaged linens to management.

• Fold, organize, and stack clean linens and towels neatly.

• Restock housekeeping closets, linen shelves, and storage areas with clean supplies as directed.

• Maintain an orderly separation between clean and soiled laundry to prevent cross-contamination.

• Keep laundry rooms, machines, lint filters, work surfaces, and floors clean and organized.

• Follow proper procedures for operating equipment, handling cleaning products, and reporting equipment malfunctions.

• Monitor linen inventory and notify management when supplies are running low.

• Avoid overloading machines and use equipment safely to prevent damage and unnecessary downtime.

• Assist with transporting clean linens to designated areas and distributing them as needed.

• Complete other laundry-related duties as assigned.

• Treat guests, coworkers, and management with courtesy, patience, humility, and respect.

• Demonstrate a genuine willingness to help and maintain a positive, service-oriented attitude.

• Respond politely to reasonable guest requests and direct questions to the appropriate staff member when necessary.

• Respect guest privacy and maintain confidentiality regarding guest information and room occupancy.

• Never argue with guests or coworkers; refer complaints or difficult situations to management.

• Accept constructive feedback professionally and demonstrate a willingness to learn and improve.

• Work cooperatively with the front desk, maintenance, and other departments.

• Take pride in maintaining a clean, comfortable, and welcoming hotel environment.

• Housekeeping is the primary responsibility; laundry duties will be assigned as needed.

• Be flexible to work at either hotel location on different days according to the schedule.

• Cooperate with management regarding changing operational priorities and staffing needs.

• Maintain dependable attendance, arrive on time, and notify management according to hotel policy if unable to report for a scheduled shift.

• Assist teammates when necessary to complete daily assignments and maintain hotel standards.

Performance will be evaluated based on room cleanliness, attention to detail, productivity, quality of work, reliability, attendance, teamwork, proper laundry handling, safety compliance, guest satisfaction, and adherence to hotel policies and procedures.

Employees are expected to demonstrate professionalism, honesty, accountability, flexibility, and a consistent commitment to maintaining high standards of cleanliness and guest service.