Housekeeping Supervisor @ Sand Valley

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

Responsible for leading the daily execution of guest room cleaning operations to ensure all accommodations consistently meet Sand Valley's standards for cleanliness, presentation, and guest readiness. Plays a key role in maintaining inspection standards, supporting staffing initiatives, and ensuring efficient daily workflow across the property. Provides direct supervision, inspection oversight, and hands-on leadership to the housekeeping team while working in close partnership with the Housekeeping Manager to drive quality consistency, team development, and operational accountability. This position requires a balance of leadership and hands-on support, including stepping into cleaning responsibilities or assisting with logistical needs when necessary to ensure departmental success and an exceptional guest experience.

Essential Duties and Responsibilities

• Conduct detailed inspections of guest rooms to ensure all accommodations meet Sand Valley cleanliness, presentation, and readiness standards prior to guest arrival.
• Supervise and coordinate daily room cleaning operations, assigning tasks based on occupancy levels, check-ins, check-outs, and operational priorities.
• Provide direct leadership, training, and development for housekeeping team members, ensuring consistent performance and adherence to departmental standards.
• Assist the Housekeeping Manager with recruiting, interviewing, onboarding, and training new hires.
• Deliver timely and constructive performance feedback, including recognition of strong performance and corrective coaching when standards are not met.
• Reinforce departmental policies, procedures, and quality expectations to maintain accountability across the housekeeping team.
• Support daily operational workflow by delivering supplies, coordinating linen distribution, and ensuring the timely removal of dirty linens and waste.
• Provide hands-on operational support by assisting with room cleaning or departmental coverage during high-volume periods, special projects, or staffing shortages.
• Maintain clear and consistent communication with the Front Desk and leadership team regarding room readiness and operational updates.
• Monitor team productivity and support labor efficiency initiatives as directed by the Housekeeping Manager.
• Ensure proper use, storage, and care of cleaning equipment, chemicals, and departmental resources.
• Maintain accurate documentation including inspection logs, daily operational reports, and team performance tracking.
• Promote a positive and professional team culture through active leadership presence, engagement, and accountability.
• Perform other related duties as assigned to support the overall success of the Housekeeping Department.

Qualifications

• Previous housekeeping supervisory, inspector, or lead experience in a hotel, resort, or hospitality environment preferred.
• Strong leadership and coaching skills with the ability to train, motivate, and hold team members accountable to departmental standards.
• Exceptional attention to detail and commitment to maintaining Sand Valley's cleanliness and presentation standards.
• Demonstrated ability to provide both positive reinforcement and constructive performance feedback.
• Ability to manage multiple operational priorities in a fast-paced, guest-focused environment.
• Strong interpersonal and communication skills with a professional and service-driven demeanor.
• Experience supporting recruiting, onboarding, and training initiatives preferred.
• Basic computer skills and familiarity with housekeeping systems, reporting, or scheduling tools preferred.
• Valid driver's license required.
• Flexible schedule including weekends, holidays, and peak operational periods.
• Successful completion of background check and drug screen required.

Working Conditions

• Work is performed primarily within guest room environments and throughout various areas of the resort property.
• Frequent movement across indoor and outdoor spaces is required, including travel between lodging areas and operational facilities.
• Exposure to cleaning chemicals, housekeeping equipment, and varying environmental conditions may occur.
• Position may involve working in proximity to golf course activity, moving equipment, and resort operations.
• Occasional exposure to inclement weather when traveling across property.
• Adherence to all safety policies, procedures, and chemical handling guidelines is always required.

Physical Requirements

• Ability to stand, walk, bend, push, pull, and lift for extended periods.
• Ability to lift up to 50 lbs frequently and up to 75 lbs occasionally.
• Ability to visually inspect guest rooms and maintain strong attention to detail.
• Ability to operate housekeeping equipment and departmental vehicles as needed.
• Ability to communicate effectively using verbal instructions and communication devices.

Perks

• Complimentary Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Allowance
• Employee Assistance Program (EAP) - Canopy

Classification

Full-Time Year-Round | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.