IT Services Agile Project Manager

Job Description

Job Description

Position:

IT Services Agile Project Manager

Salary Range:

$115,000 - $125,000

Job Type:

Full Time

Work Setting:

Hybrid

Timing:

Immediate / Open until Filled

Hill Associates is seeking a dynamic Information Technology (IT) Services Agile Project Manager to drive standardization while managing and executing a variety of projects related to end-user IT services and operations in a fast-paced environment. This role bridges the gap between technical administration and delivery facilitation in an organization focused on IT services interfacing with end-users. The ideal candidate combines hands-on expertise in an IT-focused organization with strong Agile leadership, enabling continuous improvement, data-driven insights, and predictable delivery outcomes in a mission-driven environment.

Key Responsibilities:

Agile Project Manager for IT Services and Operations Organization

• Serve as a project manager for an organization delivering end-user IT services, facilitating daily stand-ups, sprint planning, retrospectives, and demos.
• Create and maintain project information including but not limited to project charters, requirements documentation, risk, action, issue, and decision logs, work breakdown structures, project status reports, and related project artifacts.
• Partner with technical teams to refine and manage backlogs, ensuring alignment with strategic goals and release priorities.
• Continuously identify, document, and refine processes documentation to promote awareness and drive organizational maturity.
• Develop communications and user-engagement materials.
• Track and communicate project status and performance metrics through templatized system-based reports and ad-hoc communications.
• Identify and remove impediments, fostering a culture of accountability, transparency, and continuous improvement.
• Drive project management consistency through creation, refinement, population and maintenance of standard tools and templates.
• Collaborate with cross-functional teams to promote Agile maturity and standardize delivery practices across the organization.

Requirements:

• Bachelor’s degree and 10 total years of related experience, or 14 years of relevant experience in lieu of degree.
• Familiarity with IT systems and operations concepts related to endpoint management tools, identity management and administration, and ServiceNow.
• Proven experience with Agile frameworks (Scrum, Kanban) and use of Agile metrics for performance improvement.
• Experience translating business requirements into technical workflows and reporting solutions.
• Strong communication and stakeholder engagement skills, including client-facing experience.
• Strong analytical, critical thinking, and problem-solving skills with the ability to balance multiple priorities.
• Excellent organizational skills and attention to detail.
• Proven ability to facilitate collaboration between technical and business stakeholders, converting complex needs into actionable solutions.
• Ability to operate effectively in a fast-paced, mission-driven, and dynamic environment.

Desired Experience:

• Federal Government experience supporting Agile or DevSecOps teams.
• SharePoint site and content administration.
• Atlassian Certified Expert, JIRA Administrator, or Confluence Administrator certifications.
• Familiarity with Power Automate, ServiceNow, or other ITSM/ticketing systems.
• Familiarity with service desk and ITIL frameworks in a large IT organization.

Why Work for Hill Associates?

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions. 

Hill Associates is committed to pay transparency and equitable compensation. The annual salary range for this position is $115,000 - $125,000 based on factors such as job-related skills, experience, education, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package.

Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees. 

Hill Associates Recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including termination, layoff, recall, transfer, leaves of absence. 

Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit

Applications can be submitted electronically or by submitting a paper resume to Hill Associates Attention: HR 1 Research Ct Suite 450 Rockville MD 20850.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Hill Associates?

We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.

Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.

Hill Associates recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including terminations, layoffs, recalls, transfers, leaves of absence.

Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit

Applications can be submitted electronically or by submitting a paper resume to:

Hill Associates Attention: HR

1 Research Ct Suite 450

Rockville MD 20850

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at View phone number on ziprecruiter.com or via email at View email address on ziprecruiter.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.

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