Treatment Coordinator

Treatment CoordinatorIowa Dental Implants & Oral SurgeryFull Time | 4320 Westown Parkway, Suite #100, West Des Moines, IA 50266 | This is an in-office position.We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are growing and seeking a confident, compassionate, and detail-oriented Treatment Coordinator to play a key role in connecting our clinical expertise with an outstanding patient experience. In this position, you’ll serve as a trusted resource for patients—helping them understand their treatment plans, guiding them through financial options, and ensuring every interaction is handled with professionalism and care. If you enjoy building relationships, thrive in a fast-paced environment and want to be part of a high-performing team, we would love for you to join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.Role and ResponsibilitiesUpdates and maintains patient insurance information.Maintains doctor schedule to ensure efficient use of the doctor’s time.Partners with clinical team to ensure excellent patient experience.Adheres to deadlines and prioritize work against the patient schedule.Collects payments from patients in an effective and professional manner.Understands doctor treatment recommendations and develops treatment plans from diagnosis.Effectively communicates treatment options and associated costs to the patient.Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned.Education and ExperienceHighschool diploma or equivalent required.One year of customer service experience required.Medical or dental experience preferred.Skills and AbilitiesUnderstanding of dental terminology.Friendly, inviting, and professional personality and presence.Basic office skills such as typing and filing.Good organizational skills.Attention to detail.Leadership and problem-solving skills.Effective communication skills.Ability to work cross functionally with other team members.What We OfferCompetitive Pay, Bonus potential, and Annual Merit ReviewsPaid Time Off401k Plan w/Company MatchHealth Savings Account (HSA) with HDHP health plansMedical (including Virtual Care), Dental and Vision CoverageBasic and Supplemental Life InsuranceShort & Long-Term DisabilityEmployee Assistance ProgramBLS/CPR CertificationCareer Path Advancement to Clinical or Management positionsNational Discount and Rewards MarketplaceParadigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.E-Verify Participation Notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.Know your Right to Work