Operations Recruiter

Operations Recruiter at Thatch

Location Austin, Texas, United States Compensation $100,000 - $128,000 USD

Thatch is building a healthcare system people actually love — and that starts with hiring the right people to run it. As our Operations Recruiter, you'll own hiring for the teams who keep that system running day to day. This is a role for someone who's equally comfortable filling a dozen support roles in a month and running a thoughtful search for an Ops director — and who sees high-volume hiring as a creative problem to solve, not just a numbers game. You'll be a true partner to Ops leaders, helping them think through staffing needs before a req is even open, and you'll help build the infrastructure (events, partnerships, pipelines) that lets us hire well at scale. As we grow, you'll also have real input into how the broader recruiting function evolves at Thatch.

Own full-cycle recruiting across the Operations organization— spanning entry-level through senior leadership roles

Flex to support recruiting for other functions across Thatch as business needs and hiring priorities evolve

Partner with Operations leaders to define roles, calibrate on ideal candidate profiles, and deliver on hiring plans at every level of seniority

Design and execute distinct recruiting strategies tailored to each level—from high-volume, high-velocity pipelines for entry-level and frontline support roles to targeted, relationship-driven searches for leadership positions

Build creative, scalable sourcing strategies to fill high-volume roles, including hosting hiring events, partnering with universities and community/workforce organizations, and testing new channels to keep pipelines full

Build and maintain robust pipelines of both passive and active candidates across the operations talent market

Manage the full recruitment lifecycle at scale, ensuring a seamless and positive candidate experience regardless of role level or volume

Communicate clearly and promptly to keep candidates, hiring managers, and leadership aligned throughout the process

Balance multiple high-priority searches and high-volume requisitions simultaneously while contributing to the growth of the recruiting function as Thatch scales

4+ years of experience in full lifecycle recruiting, with direct experience recruiting for operations, support, or similarly high-volume functions across a range of seniority levels

Demonstrated ability to flex between high-volume entry-level hiring and leadership searches

Proven track record of designing and executing creative sourcing strategies (hiring events, university partnerships, community partnerships, etc.) to fill high-volume roles quickly and consistently

A history of successfully placing strong operations talent and building high-performing support/operations teams

Data-driven approach, with the ability to provide both quantitative and qualitative insights to hiring managers and leadership—especially around pipeline health, time-to-fill, and volume metrics

Experience building or scaling talent programs within startups

A track record of partnering with operations leadership on org design or headcount planning tied to growth or operational goals

Prior recruiting experience within healthcare, health tech, or insurance—understanding the talent landscape and how to evaluate domain-relevant candidates

Background recruiting for member/customer support or carrier/partner operations roles specifically

Skilled at designing and running hiring events, career fairs, or campus/community recruiting programs

Highly adaptable, creative, and eager to learn new skills or domains, with a strong desire to leverage new tools and resources to drive better outcomes for Thatch

Comfortable building diverse and inclusive candidate pipelines

Familiarity with Greenhouse

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect:

30 minute video meeting to talk through your background and interest in Thatch

30 minute video meeting to meet 3-4 members of the team to dive deeper into your experience

30 minute video meeting with department leadership to understand alignment to the role and your motivation

20-30 minute video meeting with our founders to discuss your approach to culture and our operating principles