Medical Patient Access/Referral Coordinator Position

Job Description

Job Description

We are a busy, patient-focused orthopedic surgery practice seeking a friendly, organized, and detail-oriented Full-Time Medical Receptionist/Referral & Insurance Coordinator to join our team. This is a key role that combines front office responsibilities with insurance verification and referral coordination to help provide exceptional patient care. 

Responsibilities:

• welcome patients in person and over the phone
• schedule appointments
• check patients in and out during clinic time
• collect patient co-pays, balances and process payments both in person and/or over the phone
• maintain accurate patient records
• verify insurance eligibility, benfits, and co-pays prior to appointments
• Obtain and process referrals and prior authorizations as required
• Answer incoming calls, respond to patient inquires, and direct calls appropriately
• Maintain patient confidentiality and comply with HIPAA regulations
• Assist providers and clinical staff with administrative tasks as needed
• Perform front office duties to support efficient daily operations

Qualifications:

• Previous experience in a medical office, orthopedic or specialty practice is preferred
• Knowledge of medical insurance plans, referral and prior authorization processes
• Strong understanding of medical terminology is preferred
• Excellent communication and customer service skills
• Exceptional organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with electronic medical record (EMR) systems and Microsoft Office
• Positive attitude, professionalism, and a strong team-oriented work ethic

We Offer:

• Competitive pay based upon experience
• Paid time off and holidays
• Health Benefits
• Retirement Plan
• Supportive, close-knit team environment
• Opportunity to expand learning in many roles in a small office setting

If you enjoy helping patients, thrive in a fast-paced environment, and are looking to become part of a dedicated team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your experience. Thank you!

Hours are Monday-Friday 8am-4:30pm. Weekends and Major Holidays off.