Night Auditor: Elite Guest Service & Cash Control

Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end‑of‑day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issues, controls and releases guest safe‑deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up. Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits / Perks Excellent benefits include: Medical, dental, life, PTO, and 401(k) with company match for full‑time associates. We offer an excellent travel discount program. Opportunity to grow – we promote from within. #J-18808-Ljbffr Excel Hotel Group