Donor Engagement Coordinator

Join Our Team: Donor Engagement Coordinator

Filoli is seeking a warm, organized, and detail-oriented Donor Engagement Coordinator to help steward and expand our vibrant community of supporters. You'll serve as the heart of operations for our Filoli Circle program, crafting exceptional donor experiences and keeping our back-of-house systems running seamlessly.

The Details

Location: Gorgeous Filoli Historic House & Garden

Position Type: Full-time, Non-Exempt, Hourly, Benefit Eligible

Schedule: Typically Tuesday-Saturday, Full-time flexibility needed for occasional evening and weekend events

Hourly Range: $36.00 to $39.00 per hour (Depending upon candidate experience)

Reports to: Director of Development Operations

What You'll Do

• Program & Operations Coordination (40%): Manage day-to-day administration for the Filoli Circle program, including member onboarding, renewals, benefit fulfillment, communications calendars, and feedback gathering.
• Donor Concierge Service (25%): Serve as a responsive, friendly point of contact for donor inquiries, tour requests, and ticketing. Coordinate custom behind-the-scenes touchpoints and ensure accurate donor recognition.
• Events & Engagement (20%): Oversee member event logistics from start to finish-managing RSVPs, registration, nametags, briefings, run-of-show materials, and post-event follow-up.
• Data, Records & Reporting (15%): Partner with Membership and Operations to maintain accurate CRM records, track engagement KPIs, process gifts, and generate insights for program growth.

What You Bring

• Background: 2+ years of experience in development, donor services, membership, events, or nonprofit administration (Bachelor's degree preferred, or equivalent combined experience).
• Technical Aptitude: Proficiency in Google Suite and Microsoft Office. Familiarity with donor databases, ticketing systems, or CRMs (Blackbaud Altru experience is a big plus).
• Communication & Collaboration: Exceptional written and verbal communication, high emotional intelligence, and a knack for cross-departmental teamwork.
• Core Values: A genuine passion for donor stewardship, ethical fundraising practices, and driving Diversity, Equity, Accessibility, and Inclusion (DEAI) across organizational culture.

Logistics & Requirements

• Schedule: Full-time flexibility needed for occasional evening and weekend events.
• Mobility & Licensing: Valid Driver's License required. Must be comfortable sitting for extended computer work, walking across uneven outdoor terrain during events, and occasionally lifting up to 25 lbs.

Ready to Flourish at Filoli?

If you are a collaborative problem-solver who thrives on creating memorable human connections and keeping systems organized, we want to hear from you. Submit your application today to help nurture Filoli's extraordinary history and natural beauty!